Dawsons receiving their award - Sue Perkins, Dawsons Senior Partner Chris Hope, Dawsons Director of Sales Joanne Summerfield-Talbot, Dawsons Director of Lettings Rickey Purdy and Relocation Agent Network’s Managing Director Richard Tucker

Dawsons named again as best agent in south Wales region by Relocation Agent Network

Dawsons estate agent has picked up the Relocation Agent Network’s prestigious 2017 Best Agent South Wales Regional Award at the Network’s recent Awards Dinner.

It is the second year running Dawsons have been named best agent in South Wales.

The dinner at the Park Plaza Riverbank Hotel, London and hosted by comedian and TV presenter Sue Perkins, who announced Dawsons’ award win.

“We are delighted to be named as the region’s best Relocation Agent Network estate agent. This award truly demonstrates the fantastic team we have here at Dawsons and shows our customers that we are one of the area’s leading estate agents,” said Dawsons’ Senior Partner Chris Hope.

The annual prize gives the winning Network member the title of ‘Best Agent in the South Wales Region’ and is awarded on a number of criteria measuring the agent’s overall contribution to Relocation Agent Network, their ability to achieve customer satisfaction and a proven record of helping relocating buyers move in and out of the area.

Richard Tucker, Relocation Agent Network’s Managing Director said, “Congratulations to all the team at Dawsons. They were awarded this accolade because of their outstanding customer service, innovative business initiatives and commitment to our Network principles.”

CAPTION: L-R Sue Perkins, Dawsons Senior Partner Chris Hope, Dawsons Director of Sales Joanne Summerfield-Talbot, Dawsons Director of Lettings Rickey Purdy and Relocation Agent Network’s Managing Director Richard Tucker

Screen Shot 2017-11-21 at 10.47.24

Customer satisfaction of Fine & Country outlets close to 100%

Fine & Country, of which Dawsons, Swansea, is an outlet, says it has a customer satisfaction rate which is up by almost 1% to nearly 99%.

Property Industry Eye is reporting that almost all (98.96%) of people surveyed who had used Fine & Country in the past would recommend their services to family and friends.

It has also increased its target audience brand awareness to 47.79%, a rise of 8% since April 2016.

Word of mouth also showed up as a powerful tool for the company, with 23% of respondents hearing about Fine & Country from family and friends.

Tom Hope of Fine & Country, Swansea completely supports the recent survey findings.

“Selling clients who look for the highest quality of property marketing and customer service, realise after a conversation with F&C, that there is no better company who can put together ‘local knowledge and expertise’ along with a proven UK and international specific marketing approach, to reach the widest audience,” said Tom.

“There is no better offering than being the ‘go to person’ when looking for that special and specific home, whether selling or buying.

“The vast majority of our clients instruct F&C as we are known as agents who market ‘individual’ properties and attract buyers who are looking for something very special.”

The new results mean that almost half of Fine & Country’s demographic is now aware of the brand.

The survey also shows that 87% of people who invited the agency to value their home chose to instruct Fine & Country.

The rise in brand awareness comes after a year of advertising on multi-channel platforms, including in print, online and TV.

The brand regularly advertises agents’ properties in national newspapers including The Times, Sunday Times and Telegraph.

The survey was run on SurveyMonkey and targeted adults aged over 35 who are in Fine & Country’s target demographic of home owners who earn over £50,000.

Relocation Agent Network

DAWSONS LOOKS FORWARD TO NATIONAL ESTATE AGENCY CONFERENCE AND EXHIBITION

The Dawsons team will soon be heading to London for the Relocation Agent Network (RAN) National Conference and Exhibition. Taking place on 17 November, estate agents from across England, Scotland and Wales will attend the business Conference and evening Awards Dinner. The event is exclusively for Relocation Agent Network members  and is a great opportunity to find out the very latest industry best practices and innovations.

Taking place at the Park Plaza Riverbank Hotel, the Conference will welcome keynote speakers including; top business consultant and former Managing Director of Robert Half International, Jeff Grout; Hamish Taylor, founder of the Skills Exchange Network, which enables organisations to achieve innovations by looking outside their industry; and economist, Roger Martin-Fagg.

This year’s official Conference Mobile App gives delegates the chance to network with one another in the lead up to the event. On the day, the App will allow delegates to take part in live polling during Conference sessions. Designed to enhance the ‘delegate experience’ these interactive sessions will produce results shown instantly on stage, providing real insight into how attending Relocation Agent Network members, like Dawsons, view key industry topics.

How does OUR Network membership help YOU? 
We have been specially selected to join Relocation Agent Network, who chose us to be the area’s Local Expert. To gain a Network invitation, estate agents must lead their local market in quality of service, local knowledge and professionalism.

Through its affiliation with Cartus, the premier provider of global relocation services, Relocation Agent Network members help Cartus move relocating families in and out of areas across England, Scotland and Wales. This offers Dawsons customers an additional channel of buyer when selling their property. Network members can also help their customers through the ‘Referral Network’, which helps those relocating, by referring them to a fellow Relocation Agent Network member in the area they are moving to.

This year’s National Conference ends with a black tie evening Awards Dinner, hosted by well-known comedian and TV presenter, Sue Perkins. We can’t wait to meet up with our fellow members to celebrate the successes of 2017.

 

Viv Jones - best dressed

Dawsons offices put up another shocking performance for Halloween!

The standard of Halloween dressing up has been literally shocking this year! So well done everyone who took part across the company and special mention to Viv Jones (main picture) from the Marina Ofiice who won best dressed.

But not forgetting Swansea Sales Office and Marina Office who jointly won the best overall office judged by Channel Communications.

Swansea Sales office
Swansea Sales office

It was another fantastic year of dressing up and decorating offices and nice to see everyone got in the ‘spirit’.

Ricky Purdy, director of lettings, said: “can I congratulate and thank all for taking part, and I think I can safely say this has been clearly the best effort collectively in any such competition we have put on. Well done to everyone!”

Marina office
Marina office

 

Dawsons staff's charity abseil at Port Eynon

Dawsons staff tackle 200ft Port Eynon cliff face for Wales Air Ambulance

A group of intrepid Dawsons staff have taken part in a charity abseil to raise much-needed funds for the Wales Air Ambulance.

The team from the sales, auction and lettings staff took to abseiling down a 200 foot cliff at Port Eynon on Gower. They then climbed back up around the cliff edge with the aim of raising around £1000.00 via their Just Giving page.

Jo Summerfield, Director of Sales at Dawsons, said; “At Dawsons we are keen to help local charities throughout the year, fundraising where we can.  Wales Air Ambulance is a fantastic charity saving lives daily in Wales and transporting those in need to hospitals all over the country.

“As the Wales Air Ambulance charity runs purely on donations we were keen to raise as much as possible. Special thanks also to Naomi Webborn who heads our marketing team that collectively got this great charity event off the ground.

“We were all a little scared getting over the cliff face but once we were over, enjoyed every minute. I can’t wait to see what our marketing team come up with next time.”

Naomi Webborn of Dawsons lettings department, said: “A fantastic time was had by all. In fact, it was a great team bonding session with the added bonus of raising the much need funds to keep the ambulance flying year on year.

“A big thank you goes to all those who sponsored us, and a special thank you to the Wales Air Ambulance media team who came to cheer us on at the cliff top along with Stephen and Sam of Dynamic Rock who kept us safe.”

Ricky Purdy and Chris Hope on the Swansea Bay TV sofa

Dawsons’ Chris and Ricky feature on Swansea Bay TV

Dawsons pair Chris Hope (Senior Partner) and Ricky Purdy (Director of Lettings) enjoyed their time on the Swansea Bay TV sofa today talking about the esate agent’s client and staff reward card.

So far Dawsons has joined up with a wide variety of well known local Swansea firms including Exall &Jones, The Yankee Shop; Candles & Co., The Optimist, 57 Barbers, Mr Jones of Mumbles, ND John Wine Merchants, Café Play, The Rose Indianne, and The Clothes Clinic and many others soon to be confirmed.

Chris features on the whole show, while Chris and Ricky are both on in part two talking about the reward card.

Relocation Agent Network

Dawsons delighted to be shortlisted for Relocation Agent Network award

Dawsons is pleased to announce they have been shortlisted by Relocation Agent Network, a national network of selected estate agents, for the 2017 Best Agent South Wales Region Award.

The winner will be announced at a gala awards dinner held at London’s Park Plaza Riverbank Hotel, on Friday, November 17 hosted by comedian and TV presenter Sue Perkins.

Dawsons’ Senior Partner Chris Hope said: “We are so proud to be shortlisted for this year’s Relocation Agent Network’s Best Agent Regional Award. It really does highlight the effort, commitment and enthusiasm demonstrated by our team here at Dawsons.”

Relocation Agent Network’s 2017 Best Agent South Wales Region Award is an annual prize for the agent that has consistently made the best overall contribution to the Network throughout the year and offers nominees the chance to become the Network’s ‘Best Network Agent in the South Wales Region’.

To reach this stage of the award programme, agents must demonstrate excellent customer service, innovative business initiatives and a commitment to the Relocation Agent Network principles.

Richard Tucker, Relocation Agent Network’s Managing Director said: “Our Best Agent Regional Awards recognise those agents that go above and beyond when it comes to customer service and business innovation and network participation. Congratulations to Dawsons for their well-deserved nomination.”

 

Dawsons launch reward card

Dawsons links up with local companies to reward customers and staff

Dawsons is delighted to announce the launch of its new customer and staff reward card on October 6th.

The reward cards will provide discount and offers to new customers and all staff at the local property agent – the first of its kind in the industry here in Swansea.

“We wanted to provide our customers with something a little different when collecting the keys for their new property and likewise to give our staff a little extra reward for all their hard work,” said Ricky Purdy, Dawsons’ Director of Lettings.

“So we approached several other likeminded and locally-owned companies to provide customer discount upon representation of the new card at no cost to the cardholder.”

The card can be used in local companies such as: Exall & Jones, The Yankee Shop & Candles & Co., The Optimist, 57 Barbers, Mr Jones of Mumbles, ND John Wine Merchants, Café Play, The Rose Indianne, and The Clothes Clinic and many others soon to be confirmed.

This companies on the card offer a wide range of services and will help to make life that little bit more enjoyable for Dawsons’ customers and staff.  From clothes to café’s, DIY and candles for your home to food and wine, the Dawsons reward card has something for everyone.

Senior Partner at Dawsons, Chris Hope said: ‘We are delighted to be affiliated with such companies, supporting each other in keeping business local and being able to offer both ours and affiliated company staff a little thank you for their loyalty.

“We look forward to seeing the reward card grow introducing further local companies and offers to provide the customers and staff with even more choice.’ Says Chris Hope of Dawsons.)

CAPTION Tom Hole (Exall & Jones), Ricky Purdy (Dawsons), Adrian Evans (Café Play), Naomi Webborn (Dawsons), Callum and Darren Thomas (57 Barbers), Geraint Davies (ND John), Catherine Williams (The Yankee Candle Shop and Candles & Co) Lucy Hole (The Optimist).

33 Smithfield Road, Pontardawe

Dawsons’ agent re-selling transformed property after 20-year gap

When Andrew Davies decided to use Dawsons Estate Agent to sell his house he did not expect to be dealing with the same member of staff who he bought the property from 20 years before.

“In these days of where you see the growth of online estate agents it’s nice to see that you can still get a personal touch from a local estate agent like Dawsons,” said Andrew.

“I think it’s great that we are dealing with the same company and even the same staff we did two decades ago.”

Tracy Sturgess, an associate at Dawsons’ Morriston branch, remembered only too well handing over the keys to Andrew back in 1997.

“It is great to be dealing with Andrew again and it’s fantastic to see how the property has been transformed and developed in the past 20 years since we sold it,” said Tracy.

33 Smithfield Road 20 years ago
33 Smithfield Road 20 years ago

“Having sold the property all those years ago it really is fantastic that Andrew has come back to us after all this time. It really does go to show the local touch does count for a lot these days.”

Quite a lot has changed since Andrew and his wife Anna moved into 33 Smithfield Road in Pontardawe on the same day that newly elected Prime Minister Tony Blair moved into No. 10.

The property has undergone significant development and improvement since the original purchase. It is now back on the market for £285,000 but is almost unrecognisable from the house Mr and Mrs Davies purchased 20 years ago.

“When we saw the property we fell in love with it and some 3 months later purchased from Dawsons. We saw its potential, and the space available – especially with the size of the garden,” revealed Andrew.

“Over the years we have extended the house three times in 1999, 2005, and 2012.”

In that time they have added an extra bedroom and utility room, later a new dining room and lastly  a new kitchen as well as adding an office, master bedroom, playroom and lounge.

It is now an immaculate four double bedroom detached family home. The accommodation comprises a 23′ lounge, 26′ fitted ‘Cream’ kitchen/diner family room with integrated appliances, a further sitting room, utility room, ground floor cloakroom, family bathroom, master suite with bedroom, en-suite and study.

The property benefits from gas combination heating and UPVC double glazing. Externally there is a good size private mature enclosed garden together with driveway and garage.

So why are the Davies family selling?

“We have two children who have never lived anywhere else, one is starting University this year and the other is in his second year of A levels. So, both will have fled the Smithfield nest quite soon,” explained Andrew.

“And it has always been our desire to live by the sea so we are looking to move to the Gower area.”

Added Andrew: “The house in Pontardawe has been a great family home full of fantastic memories but we just feel it’s time to move on.”

Relocation Agent Network

Relocation Agent Network Crowned the 2017 Best Estate Agency Supplier

We’re delighted to share the news that Relocation Agent Network – of which we are members – has been crowned the 2017 Best Estate Agency Supplier. This is a fantastic achievement for the Network and all of its members, including us!

The award was announced at the EA Masters Awards Dinner, held on Friday 22 September at the O2’s InterContinental hotel, London, organised by Property Academy and hosted by well-known TV presenter, Gabby Logan.

The Award

The 2017 Best Estate Agency Supplier is the most coveted prize that the Property Academy, the UK estate agency’s pre-eminent business improvement and events company, can give to an industry supplier. And making it even more special was the fact that the winner had to receive the highest number of votes from estate agency supplier customers via an online poll set up by Property Academy. Relocation Agent Network was awarded gold category status in the large category as well as the overall Best Estate Agency Supplier prize!

How does OUR Network membership help YOU? We have been specially selected to join Relocation Agent Network, who chose us to be the area’s Local Expert. To gain a Network invitation, estate agents must lead their local market in quality of service, local knowledge and professionalism.

Through its affiliation with Cartus, the premier provider of global relocation services, Relocation Agent Network members help Cartus move relocating families in and out of areas across England, Scotland and Wales. This offers Dawsons customers an additional channel of buyer when selling their property. Network members can also help their customers through the ‘Referral Network’, which helps those relocating, by referring them to a fellow Relocation Agent Network member in the area they are moving to.