Whole of Market
Annually over 25,000 estate agents are assessed to create a useful tool designed to help customers choose an estate agent for the sale or let of their most valuable asset. The Best Estate Agency Guide is compiled by independent industry experts the Property Academy with the support of the UK’s largest property portal, Rightmove. They compare performance at a hyper-local level and rate estate agency branches in order to recognise differences in service standards and any disparities in regional property markets.
To choose which agents are listed in the Best Estate Agent Guide, each branch is scored against a unique set of performance and customer service criteria, using a combination of data analysis and mystery shopping.
Over a 6-month period, this involves analysis of:
- Over 25,000 branches
- 1 million properties listed at any point in time
- 1.5 million transactions
- 25 million leads
- 1.5 billion property views
- 50,000 mystery shops
Estate agent branches that display a Best Estate Agent Guide rating are among the best in the country. The marks provide a useful indication of the quality of the agent, which can help when choosing an agent to value your property and when choosing which agent to instruct.
Last year the Dawsons team were named in the Guide and this year are the only agents in the local catchment with both Sales & Lettings branches in the Guide. We are delighted to be within the top 3% (750 agents nationally) out of all 25,000 branches assessed and will be heading to London to find out if we have hit the jackpot by being a GOLD winner as THE BEST in our region.
Sales Director Jo Summerfield-Talbot said of the announcement “Being confirmed as a winner in the Best Agent Guide 2019 is a proud moment for Dawsons, and a great achievement that follows on from our successes in 2018”. Lettings Director Ricky Purdy added, “Knowing the criteria involved in the process this year and that measuring performance and service was set even higher than in 2018, makes the hard work and dedication of our staff an even greater reassurance and recognition of their continued service on behalf of our clients.”
So if you are thinking about selling or renting your home in the Swansea, Llanelli, Mumbles, Sketty, Killay, Morriston or Gorseinon areas, why not give us an opportunity to showcase our services?