Tag Archives: Relocation Agent Network

DAVIDANDHELEN
Dawsons, Relocation

Relocation specialist joins Dawsons

Helen Whitter-Jones from Dawsons in Killay is celebrating after becoming an accredited Relocation Agent Specialist.

The accreditation was awarded by Relocation Agent Network and is achieved by completing a comprehensive online training programme, The Importance of Service.

A national network of independent estate agents (of which Dawsons is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to the Killay, Gower and surrounding areas,  Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. The introduction of a Relocation Agent Specialist to the Dawsons team, ensures that this process is made even smoother.

Dawson’s, partner Mr Chris Hope said, “We take staff development very seriously and Helen’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set. Of course, having a Relocation Agent Specialist in the team is also great for our relocating customers.”

Relocation Agent Network’s Managing Director, Richard Tucker said, “Selected by us as the best independent estate agent to represent the Network in , Dawsons have proved themselves as the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

dawsonsjosummerfieldtalbottrio
Dawsons

Dawsons shortlisted for award as Best Agent in South Wales

Leading estate agent Dawsons has been shortlisted by Relocation Agent Network, a national network of selected estate agents, for the 2015 Best Agent Award in the South Wales Region.

The winner will be announced at a black tie evening awards dinner held at the Park Plaza Riverbank Hotel, London on Friday, November 13th –an event being hosted by comedian Tim Vine.

The nomination comes on the back of Dawsons being crowned ‘Sunday Times Rental agent of the Year’.

“We are delighted to be shortlisted for Relocation Agent Network’s Best Agent Regional Award. It really does highlight the team’s effort, commitment and enthusiasm over the past 12 months,” said Dawsons Senior Director Chris Hope.

Relocation Agent Network’s 2015 Best Agent South Wales Region Award is an annual prize for the agent that has consistently made the best overall contribution to the Network throughout the year and offers nominees the chance to become the Network’s ‘Best Network Agent in the South Wales Region’.

To reach this stage of the award programme, agents must demonstrate excellent customer service, innovative business initiatives and a commitment to the Relocation Agent Network principles.

Richard Tucker, Relocation Agent Network’s Managing Director commented: “As a network of selected estate agents, made up of 16 regions across England, Scotland and Wales, our regional awards recognise those agents that truly demonstrate outstanding customer service and innovative business initiatives. Congratulations to Dawsons for their well deserved nomination.”

Continue reading →

Dawsonsllanelli01
Dawsons, Relocation

Established estate agency celebrates their latest Relocation Agent specialist

Felicity Curtis from Dawsons Estate Agents in Llanelli is celebrating after becoming an accredited Relocation Agent specialist.

The accreditation was awarded by Relocation Agent Network (RAN), and is achieved by completing a comprehensive online training programme: The Importance of Service.

As a national network of independent estate agents RAN, of which Dawsons Estate Agents is a member, introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

By working with fellow members across England, Scotland and Wales, RAN members provide an exclusive relocation referral service to customers.

For those relocating to Llanelli, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and, of course, finding the right property for them. The introduction of Relocation Agent specialists to the Dawsons team ensures this process is made even smoother.

Lorraine Evans, Branch Manager at Dawsons’ Llanelli office, said: “We take staff development very seriously and Felicity Curtis’s RAN accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set.

“Felicity is now the third member of the team, after Angie Bastin and Matthew Whitehead, to achieve this accreditation which means having Relocation Agent specialists in the team is of great benefit for our relocating customers.”

Felicity, 27, who has worked for Dawsons for the past five years as an administrator is convinced the RAN certificate would be invaluable to her going forward.

“It’s a very useful qualification to have within the industry and it gives me more confidence when working with RAN leads,” said Felicity. Continue reading →

2014-05-22 22.03.07
Relocation

We are the first in Wales to receive Relocation Agent Specialist accreditation

Angie Bastin and Matthew Whitehead from Dawsons Estates Agents’ Llanelli branch are the first property experts in Wales to become accredited Relocation Agent Specialists.

Awarded by Relocation Agent Network, the prestigious title is the result of comprehensive online training on the importance of customer service in today’s property market.

The programme, aptly named ‘The Importance of Service’, consists of three phrases of learning. This theoretical knowledge must then be converted into a practical skill set by delivering assistance to three relocating customers, which both Angie and Matthew passed with flying colours.

Lorraine Evans, Branch Manager at Dawsons’ Llanelli office, said, “We take staff development very seriously, and Angie and Matthew’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set. Of course, having a Relocation Agent Specialist in the team is also great for our relocating customers.”

Dawsons is currently celebrating 20 years of relocating homeowners to and from South Wales as a member of the national network of independent estate agents. The Relocation Agent Network introduced the training programme to ensure each of their members provides the highest customer service to those relocating around the UK.

Relocation Agent Network’s Managing Director, Richard Tucker, added, “Selected by us as the best independent estate agent to represent the Network in Llanelli, Dawsons has proved themselves as the area’s Local Expert. With the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

 

 

Chris Hope, Dawsons Senior Director
Relocation

Swansea estate agent celebrates 20 years of relocating homeowners across the country

Dawsons is celebrating 20 years of national connections this year. As a founding member of Relocation Agent Network, a national network of independent estate agents across England, Scotland and Wales, the Swansea-based estate agent has helped relocate over 110,000 people during the last decade alone.

The brainchild of Cartus, the premier provider of relocation services, Relocation Agent Network aimed to create a UK network of ‘Local Experts’ that would guide relocating employees and their families through the home buying and selling process. Today, that ‘Local Expert’ ethos still remains, as just one estate agent in any given area is invited to join, with Dawsons being Swansea’s selected agent for the last 20 years.

“We’re delighted to be celebrating 20 years as Swansea’s appointed Local Expert. As a member of the Network, we have access to potential out of town buyers moving into the area, providing an additional channel of buyers to our home selling customers. As a founding member of Relocation Agent Network, we have the local expertise and national connections to help you move into and out of the area.” said Christopher Hope, senior partner at Dawsons.

Utilising a unique ‘Referral Network’, Relocation Agent Network has helped to relocate customers throughout the UK. As part of this service, Dawsons and other Network members provide relocating customers with local area information guides, including local property prices, transport links and even data on school catchment areas.

Since it was founded in 1994, Relocation Agent Network has helped sell more than £1.2 billion worth of properties. With the help of generous members like Dawsons, the Network has also raised over £51,500 for charitable causes such as NSPCC, ChildLine, Help for Heroes and Make-A-Wish Foundation.

Managing Director of Relocation Agent Network, Richard Tucker added, “It is fantastic to be celebrating 20 years of excellence in estate agency, a reputation that has been forged by members, who have been with us since the start. Each one of our members, including Dawsons, has been specially selected to represent us in their local area, based on their local knowledge and – above all – the customer service they provide. 20 years is a significant milestone in Relocation Agent Network’s journey and I look forward to celebrating the next 20 years of achievement.”