Felicity Curtis from Dawsons Estate Agents in Llanelli is celebrating after becoming an accredited Relocation Agent specialist.

The accreditation was awarded by Relocation Agent Network (RAN), and is achieved by completing a comprehensive online training programme: The Importance of Service.

As a national network of independent estate agents RAN, of which Dawsons Estate Agents is a member, introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

By working with fellow members across England, Scotland and Wales, RAN members provide an exclusive relocation referral service to customers.

For those relocating to Llanelli, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and, of course, finding the right property for them. The introduction of Relocation Agent specialists to the Dawsons team ensures this process is made even smoother.

Lorraine Evans, Branch Manager at Dawsons’ Llanelli office, said: “We take staff development very seriously and Felicity Curtis’s RAN accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set.

“Felicity is now the third member of the team, after Angie Bastin and Matthew Whitehead, to achieve this accreditation which means having Relocation Agent specialists in the team is of great benefit for our relocating customers.”

Felicity, 27, who has worked for Dawsons for the past five years as an administrator is convinced the RAN certificate would be invaluable to her going forward.

“It’s a very useful qualification to have within the industry and it gives me more confidence when working with RAN leads,” said Felicity.

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