James Smale, from Dawsons’ Morriston branch, has been assessed as their company’s Relocation Agent Specialist.
The 2018 assessment was awarded by Relocation Agent Network (RAN) following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Morriston area.
James first qualified as a RAN Specialist in September 2017 by completing Relocation Agent Network’s a comprehensive online training programme, The Importance of Service. A national network of leading estate agents (of which Dawsons is a member), RAN introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.
Dawsons’ Senior Partner, Chris Hope said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.
“We’re so proud that James’s performance has been assessed this year and it’s a great example of the continual development we invest in, here at Dawsons.”
To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.
By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Morriston, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist, James ensures that this process is made even smoother.
Relocation Agent Network’s Managing Director, Richard Tucker said: “To be recognised for their performance this year as a Relocation Agent Specialist is a great achievement. Well done to James. Selected by us to represent the Network in Morriston, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”