Welcoming a New Chapter at Dawsons: The Killay Office Evolves into a Customer Experience Hub
At Dawsons, we have always prided ourselves on staying one step ahead, not for the sake of change, but to continually improve the service we offer to our clients.
As part of that ongoing journey, we’re excited to officially introduce our new Customer Experience Hub, based at our long-standing Killay office.
This new hub marks the next chapter for the branch, which has proudly served the community for many years. Now, it takes on a refreshed role within our business, one that reflects how people increasingly engage with estate agency services today.
What is the Customer Experience Hub?
Simply put, it’s all about enhancing how we care for our clients. The hub brings together the key elements of communication and support, so whether you’re popping in with a query, or making your first enquiry, you’ll be greeted by a team who are focused on providing a consistent, informed, and personal experience.
This new setup allows us to respond more quickly, coordinate more effectively, and offer that all-important continuity that helps every client feel looked after from the very start.
It’s about simplifying the process while keeping the personal touch, the best of both worlds.
And if you’re wondering: yes, the branch is still open, and we love welcoming visitors just as we always have.
Who’s Here to Help?
Our Director of Sales, Jo Summerfield-Talbot is based at the hub to oversee and support this exciting new chapter, with Jo's guidance we are ensuring that our service continues to evolve while keeping the needs of our clients front and centre.
One of the people we are especially proud to shine a light on is Danielle Rees, who brings a wealth of experience from the world of customer service. Her energy, attention to detail, and genuine passion for helping people has already made a real impact, and we know she’s going to be instrumental in making this hub a success.
Alongside Danielle is Sue Kennedy, Sue has been with Dawsons for many years and continues to be a hugely valued member of the team not only supporting the day-to-day at the hub but also helping our director implement best practices across all our offices.
Together, they make an exceptional duo, with the shared goal of ensuring every client feels heard, valued, and looked after.
A Natural Evolution
The shift from traditional branch operations to a more agile, digitally-supported approach reflects how our clients interact with us today. More people than ever are choosing to make contact online or by phone, and our new structure means we can be quicker, more coordinated, and more available, without compromising on service quality.
This evolution also allows our neighbouring branches in Sketty, Gorseinon, and Mumbles to now serve the wider Killay area directly, with our long serving, knowledgeable property consultants continuing to offer expert advice, market insights, and on-the-ground support.
Still Local, Still Dawsons
The Killay office remains an active, valued part of our business, it’s simply taken on a new focus that reflects how people prefer to connect with us today.
Whether you’re a new client, a long-standing customer, or simply looking for property advice, the team at our Customer Experience Hub is here for you every step of the way.
Dawsons. Evolving with purpose. Delivering with care.
#DawsonsCustomerHub #AlwaysMovingForward #ClientFirst
