Tag Archives: Relocation Agent Network

Natalie Dare
Dawsons, Relocation, Sales, Staff

Natalie celebrating after becoming a Relocation Agent Specialist

Natalie Dare from Dawsons’ branch in Sketty is celebrating after becoming an accredited Relocation Agent Specialist.

The accreditation was awarded by Relocation Agent Network (RAN) and is achieved by completing a comprehensive online training programme, The Importance of Service.

A national network of independent estate agents (of which Dawsons is a member), RAN introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Dawsons’ Senor Partner, Chris Hope said: “We take staff development very seriously and Natalie’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set.

“Of course, having a Relocation Agent Specialist in the team is also great for our relocating customers.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Sketty, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. The introduction of a Relocation Agent Specialist to the Dawsons team, ensures that this process is made even smoother.

Relocation Agent Network’s Managing Director, Richard Tucker said: “Selected by us as the best independent estate agent to represent the Network in Sketty, Dawsons have proved themselves as the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

Nicola Fulford
Awards, Gorseinon, Qualifications, Qualified, Relocation, Relocation Agent Network

Nicola assessed as Dawsons’ Relocation Agent Specialist

Nicola Fulford,  from Dawsons in Gorseinon,  has been assessed as their company’s Relocation Agent Specialist.

The 2018 assessment was awarded by Relocation Agent Network (RAN) following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Gorseinon area.

Nicola first qualified as a Relocation Agent Specialist in June, 2017  by completing Relocation Agent Network’s  a comprehensive online training programme, The Importance of Service.

A national network of leading estate agents (of which Dawsons is a member), RAN introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Dawsons’ Senior Partner,  Chris Hope said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.

“We’re so proud that Nicola’s performance has been assessed this year and it’s a great example of the continual development we invest in, here at Dawsons.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, RAN members provide an exclusive relocation referral service to customers. For those relocating to Gorseinon, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist, June ensures that this process is made even smoother.

RAN’s Managing Director, Richard Tucker said: “To be recognised for their performance this year as a Relocation Agent Specialist is a great achievement. Well done to Nicola. Selected by us to represent the Network in Gorseinon, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

June Williams, Gorseinon office manager
Dawsons, Gorseinon, Qualifications, Qualified, Relocation, Relocation Agent Network, Staff

Dawsons office manager receives annual assessment by Estate Agency Network

June Williams,  from Dawsons branch in Gorseinon, has been assessed as their company’s Relocation Agent Specialist.

The 2018 assessment was awarded by Relocation Agent Network (RAN) following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Gorseinon area.

June  first qualified as a Relocation Agent Specialist in May 2016 by completing Relocation Agent Network’s  a comprehensive online training programme, The Importance of Service.

A national network of leading estate agents (of which Dawsons is a member), RAN introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Dawsons’ Senior Partner,  Chris Hope said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.

“We’re so proud that June’s performance has been assessed this year and it’s a great example of the continual development we invest in, here at Dawsons.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, RAN members provide an exclusive relocation referral service to customers. For those relocating to Gorseinon, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist, June ensures that this process is made even smoother.

RAN’s Managing Director, Richard Tucker said: “To be recognised for their performance this year as a Relocation Agent Specialist is a great achievement. Well done to June. Selected by us to represent the Network in Gorseinon, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

James Smale, Dawsons branch on Morriston
Dawsons, Morriston, Relocation, Sales

DAWSONS DELIGHT AS JAMES RECEIVES ANNUAL RELOCATION NETWORK ASSESSMENT

James Smale,  from Dawsons’ Morriston branch, has been assessed as their company’s Relocation Agent Specialist.

The 2018 assessment was awarded by Relocation Agent Network (RAN) following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Morriston area.

James first qualified as a RAN Specialist in September 2017 by completing Relocation Agent Network’s  a comprehensive online training programme, The Importance of Service. A national network of leading estate agents (of which Dawsons is a member), RAN introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Dawsons’ Senior Partner, Chris Hope said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.

“We’re so proud that James’s performance has been assessed this year and it’s a great example of the continual development we invest in, here at Dawsons.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Morriston, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist, James ensures that this process is made even smoother.

Relocation Agent Network’s Managing Director, Richard Tucker said: “To be recognised for their performance this year as a Relocation Agent Specialist is a great achievement. Well done to James. Selected by us to represent the Network in Morriston, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

Helen Whitter-Jones of Dawsons' branch in Sketty
Dawsons, Relocation, Relocation Agent Network, Sales, Sketty, Swansea

Dawsons’ Sketty branch celebrating after Helen assessed as Relocation Agent specialist

Helen Whitter-Jones  of Dawsons’ branch in Sketty has been assessed as their company’s Relocation Agent Specialist.

The 2018 assessment was awarded by Relocation Agent Network (RAN) following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Sketty area.

Helen first qualified as a Relocation Agent Specialist in March 2016 by completing RAN’s  comprehensive online training programme, The Importance of Service. A national network of leading estate agents (of which Dawsons is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

Dawsons’ Senior Partner Chris Hope said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.

“We’re so proud that Helen’s performance has been assessed this year and it’s a great example of the continual development we invest in, here at Dawsons.”

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Sketty, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist,  ensures that this process is made even smoother.

Relocation Agent Network’s Managing Director, Richard Tucker said: “To be recognised for their performance this year as a Relocation Agent Specialist is a great achievement. Well done to Helen . Selected by us to represent the Network in Sketty, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

Angie Bastin, Llanelli Branch Manager
Llanelli, Qualifications, Qualified, Relocation, Relocation Agent Network, Staff

Llanelli branch manager Angie assessed as Relocation Agent Specialist

Angie Bastin from Dawsons  in Llanelli has been assessed as their company’s Relocation Agent Specialist.

The 2018 assessment was awarded by Relocation Agent Network following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Llanelli area.

Angie Bastin, who is branch manager at Llanelli, first qualified as a Relocation Agent Specialist in May 2014 by completing Relocation Agent Network’s  a comprehensive online training programme, The Importance of Service.

A national network of leading estate agents (of which Dawsons is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

Chris Hope, Dawsons’ Senior Partner, said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.

“We’re so proud that Angie’s performance has been assessed this year and it’s a great example of the continual development we invest in, here at Dawsons.”

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Llanelli, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist, Dawsons  ensures that this process is made even smoother.

Relocation Agent Network’s Managing Director, Richard Tucker said: “To be recognised for their performance this year as a Relocation Agent Specialist is a great achievement. Well done to Angie.

“Selected by us to represent the Network in Llanelli, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

Dawsons trio receive advanced RAN status
Dawsons, Llanelli, Relocation, Relocation Agent Network, Staff

Dawsons trio receive advanced status as Relocation Agent Network specialists

Matthew Whitehead, Davina Rowlands and Joe Chiffi from Dawsons have received an ‘Advanced’ assessment as their company’s Relocation Agent Specialist (RAN).

The 2018 assessment was awarded by RAN. It is achieved by going above and beyond in the relocation services individuals provide to relocating families moving either from or to the Llanelli area as assessed by Relocation Agent Network based on performance results .

Only 10% of Relocation Agent Specialists from RAN across England, Scotland and Wales have received the ‘Advanced’ award.

Matthew and Joe, from Llanelli  branch, and Davina, from Killay branch, first qualified as Relocation Agent Specialists by completing Relocation Agent Network’s  comprehensive online training programme, The Importance of Service. A national network of leading estate agents (of which Dawsons is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Dawsons’ Senior Director Chris Hope said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.

“We’re so proud that Matthews, Davina and Joe’s performance has been assessed this year, resulting in them achieving the ‘Advanced’ award and it’s a great example of the continual development we invest in, here at Dawsons.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service.

This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK.

Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Llanelli, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist, Matthew ensures that this process is made even smoother.

Relocation Agent Network’s Managing Director, Richard Tucker said: “Congratulations to Matthew, Davina and Joe. To be recognised for their performance this year and receive our ‘Advanced’ assessment is truly a fantastic achievement, with only a handful of people across the Network making the grade.

“Selected by us to represent the Network in Llanelli, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

CAPTION: L-R Matthew Whitehead, Davina Rowlands and Joe Chiffi

Dawsons' Llanelli office 2018
Burry Port Raft Race, Dawsons, Lettings, Llanelli, Sales, Staff

Dawsons’ branch celebrating an eventful 10 years in Llanelli

Dawsons is celebrating after being part of the Llanelli business scene for the past decade.

And it has been an eventful 10 years that has seen the estate agent’s staff levels in the Murray Street branch double as business has grown in the area both regards sales and lettings.

Dawsons prides itself that it employs local staff, some who are Welsh speaking, who know the area like the back of their hands.

Dawsons' Llanelli office 10 years ago
Dawsons’ Llanelli office 10 years ago (Lorraine Evans, first left, and Julie Long, second from right)

Just to show how much has changed in a decade since the branch opened Dawsons has produced then and now pictures.

There is one staff member – Julie Long – who figures in both pictures spanning the 10 years.

“It seems remarkable that Dawsons has had a branch in Llanelli for 10 years – how time has flown,” said Julie.

“I was there when it all started 10 years ago and it is great how the team has expanded in that time, showing what an impact Dawsons has had locally.

“Dawsons is now a real part of the business community in the Llanelli area and that goes to show in how we support and sponsor local events such as the Burry Port Raft Race.”

Also in the original picture is Lorraine Evans, who is now managing the busy sales office in Swansea.

Not only has the staff expanded but the Llanelli office has enjoyed a special makeover to mark its anniversary.

MAIN PICTURE: L-R Angie Bastin, Matthew Whitehead, Joe Chiffi, Ian Stevenson, Caroline Pritchard, Sam Partner, Jo Roberts, Aimee Jones and Julie Long.

NEW STARTERS
Auctions, Charitable Events, Community, Dawsons, Lettings, Mortgages, Relocation, Sales

Dawsons expanding staffing levels in readiness for 2018

While many businesses wind down at the end of the year, Dawsons have been increasing their staffing levels in readiness for another busy New Year.  With more than 13 sales and lettings branches throughout Swansea and Llanelli, Dawsons were looking to recruit staff for several new roles within the company which will bring their staffing levels to more than 120.

Dawsons are a locally-owned business, established in 1991 with many years’ experience in the field of Residential and Commercial Property Sales and Rentals, together with their highly successful Auction Department,  Land and New Homes, Survey, Financial Services and Fine and Country Departments.  2017 proved to be another very successful, busy year with the acquisition of a smaller local letting agent and to top it off winning the Relocation Agent,  Best Agent Regional Winner 2017.

The new staff (pictured above) were all employed in the last quarter of the year and are spread throughout the company covering several different roles from Administrators, Sales and Lettings Negotiators, Inspectors to Mortgage Advisers,. They bring  with them a diverse wealth of knowledge and experience within their field.

Dawsons Sales Director Jo Summerfield said: “We strive to employ the highest, quality staff to ensure we uphold Dawsons core value in delivering excellence.  Customer service is key to our hugely successful operation, therefore maintaining, year on year our No 1 position of independent agents.”

Tim Kostromin, Partner at  Dawsons, said: “We invest in invaluable external and internal training for all our staff thereby ensuring their career development within Dawsons and equally rewarding them for always going that ‘extra mile’, our Rateragent reviews are testament to this.  Staff moral is critical to a successful business as they are the fore front of all we do.”

Chris Hope, Senior Partner, added: “Helping to support our local economy whilst providing a much needed service for those living in the area is a key factor in our business.”

Dawsons’ marketing team came up with a great initiative for 2017  in supporting local businesses in the use of their Reward Card, which has proved to be a huge success, so much so, Dawsons have received a flood of enquiries from other local business’s as to how they become involved in our Reward scheme.

With charitable organisations also being at the forefront of Dawsons’ priorities, already foundations have been laid for many planned fundraising events……….2018 is looking to be another exciting year for all those involved in the company.

Dawsons receiving their award - Sue Perkins, Dawsons Senior Partner Chris Hope, Dawsons Director of Sales Joanne Summerfield-Talbot, Dawsons Director of Lettings Rickey Purdy and Relocation Agent Network’s Managing Director Richard Tucker
Awards, Dawsons, Relocation, Sales

Dawsons named again as best agent in south Wales region by Relocation Agent Network

Dawsons estate agent has picked up the Relocation Agent Network’s prestigious 2017 Best Agent South Wales Regional Award at the Network’s recent Awards Dinner.

It is the second year running Dawsons have been named best agent in South Wales.

The dinner at the Park Plaza Riverbank Hotel, London and hosted by comedian and TV presenter Sue Perkins, who announced Dawsons’ award win.

“We are delighted to be named as the region’s best Relocation Agent Network estate agent. This award truly demonstrates the fantastic team we have here at Dawsons and shows our customers that we are one of the area’s leading estate agents,” said Dawsons’ Senior Partner Chris Hope.

The annual prize gives the winning Network member the title of ‘Best Agent in the South Wales Region’ and is awarded on a number of criteria measuring the agent’s overall contribution to Relocation Agent Network, their ability to achieve customer satisfaction and a proven record of helping relocating buyers move in and out of the area.

Richard Tucker, Relocation Agent Network’s Managing Director said, “Congratulations to all the team at Dawsons. They were awarded this accolade because of their outstanding customer service, innovative business initiatives and commitment to our Network principles.”

CAPTION: L-R Sue Perkins, Dawsons Senior Partner Chris Hope, Dawsons Director of Sales Joanne Summerfield-Talbot, Dawsons Director of Lettings Rickey Purdy and Relocation Agent Network’s Managing Director Richard Tucker