Tag Archives: customer service

BEST ESTATE AGENT GUIDE DAWSONS
Awards

Dawsons in top 3% of Estate Agents in England & Wales

DAWSONS EA MASTERS WINNERS 2018

Whole of Market

Annually over 25,000 estate agents are assessed to create a useful tool designed to help customers choose an estate agent for the sale or let of their most valuable asset.  The Best Estate Agency Guide is compiled by independent industry experts the Property Academy with the support of the UK’s largest property portal, Rightmove. They compare performance at a hyper-local level and rate estate agency branches in order to recognise differences in service standards and any disparities in regional property markets.

Rigorous

To choose which agents are listed in the Best Estate Agent Guide, each branch is scored against a unique set of performance and customer service criteria, using a combination of data analysis and mystery shopping.

Over a 6-month period, this involves analysis of:

  • Over 25,000 branches
  • 1 million properties listed at any point in time
  • 1.5 million transactions
  • 25 million leads
  • 1.5 billion property views
  • 50,000 mystery shops

Estate agent branches that display a Best Estate Agent Guide rating are among the best in the country. The marks provide a useful indication of the quality of the agent, which can help when choosing an agent to value your property and when choosing which agent to instruct.

Dawsons are in the Best Estate Agent Guide 2020
Our invitation arrived to attend the 2019 EA Masters Ceremony as one of the top 3% of Estate Agents in the UK

Last year the Dawsons team were named in the Guide and this year are the only agents in the local catchment with both Sales & Lettings branches in the Guide.  We are delighted to be within the top 3% (750 agents nationally) out of all 25,000 branches assessed and will be heading to London to find out if we have hit the jackpot by being a GOLD winner as THE BEST in our region.

Sales Director Jo Summerfield-Talbot said of the announcement “Being confirmed as a winner in the Best Agent Guide 2019 is a proud moment for Dawsons, and a great achievement that follows on from our successes in 2018”.  Lettings Director Ricky Purdy added, “Knowing the criteria involved in the process this year and that measuring performance and service was set even higher than in 2018, makes the hard work and dedication of our staff an even greater reassurance and recognition of their continued service on behalf of our clients.”

So if you are thinking about selling or renting your home in the Swansea, Llanelli, Mumbles, Sketty, Killay, Morriston or Gorseinon areas, why not give us an opportunity to showcase our services?

https://www.dawsonsproperty.co.uk/contact.php

 

DAWSONS WIN A FEEFO GOLD SERVICE AWARD FOR 2018
Reviews

Dawsons Received ‘FEEFO GOLD’ Trusted Service Award 2019

We are so delighted to hear that we have just won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses who use Feefo to collect genuine reviews and insights. Those who meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.

The Feefo Award is a badge of honour, and this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

Dawsons have met the criteria of collecting at least 50 reviews between January 1st 2018 and December 31st 2018, with a Feefo service rating of between 4.5 and 5.0.

Chris Hope, our Senior Partner commented: “We’re thrilled to receive this award from Feefo. It recognises how hard we’ve been working to give great experiences to all our customers, who are the most important judges of what we do. We’re committed to delivering the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. Feefo enabled us to consistently improve throughout 2018 and now we’re looking forward to another successful year ahead.”

Matt West, CEO at Feefo, congratulated Dawsons, saying: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continued success of the businesses that work in partnership with us throughout 2019.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.

Dawsons have scored 4.7 for their Feefo Reviews

READ OUR REVIEWS HERE

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DAWSONS ESTATE AGENTS KILLAY OFFICE
Sales

High Street versus Online Estate Agents

Image

We’ve been looking into the reasons why using High Street Estate Agents offers property sellers a lot more to consider when selecting the right agent.

Catchy Window Display

Richard Tucker, Managing Director of Relocation Agent Network, says:

“High street presence means you can see how an agent presents properties for sale in their window. What is it about the display that catches your eye? How involved is the agent in the local community? And of course, you have a place to meet with your agent.DAWSONS ESTATE AGENTS MUMBLES OFFICE

Local Area Information

Local knowledge is a must for someone looking to move into a new area. The agent will be able to share key information about the neighbourhood with potential buyers.

Realistic Outlook

A can-do attitude provides the assurance that your sale is in a safe pair of hands. The agent is realistic and will explain to you the challenges that may occur and the solutions available to overcome them; the key point is that you are in the hands of a professional who is proactive and knows how to help their customers make a successful move.  If you are choosing a pay-upfront option to sell your home, what is the incentive for the agency to get the price right in the first instance and keep you informed of anything?.”

Reviews and Recommendations

Going on, Richard explains:

“Client testimonials tell you about the quality of the service and the impressions left on both buyers and sellers who have used the agent previously. Selling a home is not only a financial transaction, but an exchange between real people.

Friendly Face

Face-to-face support brings us back to the people aspect; seeing a familiar face, someone you can trust when you need advice can really help reduce the stress associated with certain elements of selling and buying a property.

Estate Agent on the Phone to a property seller in Killay Swansea

Sales Progression

By taking personal ownership of your sale and purchase it means that the agent is dedicated to finding you the best buyer for your property and the right property for you to move to. The agent is willing to invest their time and resources to be your advocate and to give you the support you need to make a successful move.”

 In conclusion

Having a real person to talk to, a friendly face, a true connection with your agent, rather than dealing with a “person” online (or doing it all yourself) can make the sales process a lot easier to handle and keeps you in the loop.  That way you are more likely to have a smooth and speedy transaction, and there is always someone available to answer your questions or ease a tricky situation.

Thinking of selling?

Dawsons is a selected member of Relocation Agent Network, who has chosen us as Swansea’ s Local Expert, based on our customer service and a variety of other criteria.  Not only does this prove our credentials as one of the area’s leading estate agents, but through our network membership, we are able to offer sellers a completely unique channel of buyer that no other estate agent in the Swansea area can provide.

Visit http://www.dawsonsproperty.co.uk/relocation.php for more information about the Relocation process.

Selling through Dawsons Property
Relocation, Sales

Why should you use a High Street estate agent?

Traditional agents have evolved hugely over the past decade, blending technology and good customer service; so what do Dawsons do in order to give you the right balance?
As an estate agency customer we always prefer to speak with you in person, face-to-face or on the telephone, however, we appreciate email is easy, quick and great for confirming any points discussed. We also have our social media messages manned outside of office hours, so you can reach us at a time convenient to you.
Every member of Dawson’s sales team takes personal ownership of the transaction process.  We do everything possible to manage your sale through to exchange of contracts and, ultimate completion.  When choosing an agent, many sellers overlook this area of huge importance, which can determine whether you end up moving or not.  It really is where Dawson’s service comes to the forefront.
When starting the marketing process, this may seem far off, but just as we plan your marketing strategy together, (online, in print, by video),  we also need to think about what happens once you have an offer agreed.   What are your expectations and what will Dawsons be doing for you, in comparison with other agencies you may be considering?
Looking even further ahead, it’s also worth thinking about completion and the process for handing over of keys on moving day. Dawsons is a one-stop-shop in terms of mortgage and insurance advice as well as conveyancing and survey services, plus we have recommendations available for all of the associated moving services. This will take away the headache of a stressful time.
Thinking of selling?
Dawsons is a selected member of Relocation Agent Network, who has chosen us as Swansea’s Local Expert, based on our customer service and a variety of other criteria.
Not only does this prove our credentials as one of the area’s leading
estate agents, but through our Network membership, we are able to offer sellers a completely unique channel of buyer that no other estate agent in Swansea can provide.
Relocating?
Visit http://www.dawsonsproperty.co.uk/relocation.php to
find out more.