Tag Archives: customer service

DAWSONS ESTATE AGENTS KILLAY OFFICE

High Street versus Online Estate Agents

We’ve been looking into the reasons why using High Street Estate Agents offers property sellers a lot more to consider when selecting the right agent.

Catchy Window Display

Richard Tucker, Managing Director of Relocation Agent Network, says:

“High street presence means you can see how an agent presents properties for sale in their window. What is it about the display that catches your eye? How involved is the agent in the local community? And of course, you have a place to meet with your agent.DAWSONS ESTATE AGENTS MUMBLES OFFICE

Local Area Information

Local knowledge is a must for someone looking to move into a new area. The agent will be able to share key information about the neighbourhood with potential buyers.

Realistic Outlook

A can-do attitude provides the assurance that your sale is in a safe pair of hands. The agent is realistic and will explain to you the challenges that may occur and the solutions available to overcome them; the key point is that you are in the hands of a professional who is proactive and knows how to help their customers make a successful move.  If you are choosing a pay-upfront option to sell your home, what is the incentive for the agency to get the price right in the first instance and keep you informed of anything?.”

Reviews and Recommendations

Going on, Richard explains:

“Client testimonials tell you about the quality of the service and the impressions left on both buyers and sellers who have used the agent previously. Selling a home is not only a financial transaction, but an exchange between real people.

Friendly Face

Face-to-face support brings us back to the people aspect; seeing a familiar face, someone you can trust when you need advice can really help reduce the stress associated with certain elements of selling and buying a property.

Estate Agent on the Phone to a property seller in Killay Swansea

Sales Progression

By taking personal ownership of your sale and purchase it means that the agent is dedicated to finding you the best buyer for your property and the right property for you to move to. The agent is willing to invest their time and resources to be your advocate and to give you the support you need to make a successful move.”

 In conclusion

Having a real person to talk to, a friendly face, a true connection with your agent, rather than dealing with a “person” online (or doing it all yourself) can make the sales process a lot easier to handle and keeps you in the loop.  That way you are more likely to have a smooth and speedy transaction, and there is always someone available to answer your questions or ease a tricky situation.

Thinking of selling?

Dawsons is a selected member of Relocation Agent Network, who has chosen us as Swansea’ s Local Expert, based on our customer service and a variety of other criteria.  Not only does this prove our credentials as one of the area’s leading estate agents, but through our network membership, we are able to offer sellers a completely unique channel of buyer that no other estate agent in the Swansea area can provide.

Visit http://www.dawsonsproperty.co.uk/relocation.php for more information about the Relocation process.

Selling through Dawsons Property

Why should you use a High Street estate agent?

Traditional agents have evolved hugely over the past decade, blending technology and good customer service; so what do Dawsons do in order to give you the right balance?
As an estate agency customer we always prefer to speak with you in person, face-to-face or on the telephone, however, we appreciate email is easy, quick and great for confirming any points discussed. We also have our social media messages manned outside of office hours, so you can reach us at a time convenient to you.
Every member of Dawson’s sales team takes personal ownership of the transaction process.  We do everything possible to manage your sale through to exchange of contracts and, ultimate completion.  When choosing an agent, many sellers overlook this area of huge importance, which can determine whether you end up moving or not.  It really is where Dawson’s service comes to the forefront.
When starting the marketing process, this may seem far off, but just as we plan your marketing strategy together, (online, in print, by video),  we also need to think about what happens once you have an offer agreed.   What are your expectations and what will Dawsons be doing for you, in comparison with other agencies you may be considering?
Looking even further ahead, it’s also worth thinking about completion and the process for handing over of keys on moving day. Dawsons is a one-stop-shop in terms of mortgage and insurance advice as well as conveyancing and survey services, plus we have recommendations available for all of the associated moving services. This will take away the headache of a stressful time.
Thinking of selling?
Dawsons is a selected member of Relocation Agent Network, who has chosen us as Swansea’s Local Expert, based on our customer service and a variety of other criteria.
Not only does this prove our credentials as one of the area’s leading
estate agents, but through our Network membership, we are able to offer sellers a completely unique channel of buyer that no other estate agent in Swansea can provide.
Relocating?
Visit http://www.dawsonsproperty.co.uk/relocation.php to
find out more.