Category Archives: Awards

BEST ESTATE AGENT GUIDE DAWSONS

Dawsons in top 3% of Estate Agents in England & Wales

DAWSONS EA MASTERS WINNERS 2018

Whole of Market

Annually over 25,000 estate agents are assessed to create a useful tool designed to help customers choose an estate agent for the sale or let of their most valuable asset.  The Best Estate Agency Guide is compiled by independent industry experts the Property Academy with the support of the UK’s largest property portal, Rightmove. They compare performance at a hyper-local level and rate estate agency branches in order to recognise differences in service standards and any disparities in regional property markets.

Rigorous

To choose which agents are listed in the Best Estate Agent Guide, each branch is scored against a unique set of performance and customer service criteria, using a combination of data analysis and mystery shopping.

Over a 6-month period, this involves analysis of:

  • Over 25,000 branches
  • 1 million properties listed at any point in time
  • 1.5 million transactions
  • 25 million leads
  • 1.5 billion property views
  • 50,000 mystery shops

Estate agent branches that display a Best Estate Agent Guide rating are among the best in the country. The marks provide a useful indication of the quality of the agent, which can help when choosing an agent to value your property and when choosing which agent to instruct.

Dawsons are in the Best Estate Agent Guide 2020
Our invitation arrived to attend the 2019 EA Masters Ceremony as one of the top 3% of Estate Agents in the UK

Last year the Dawsons team were named in the Guide and this year are the only agents in the local catchment with both Sales & Lettings branches in the Guide.  We are delighted to be within the top 3% (750 agents nationally) out of all 25,000 branches assessed and will be heading to London to find out if we have hit the jackpot by being a GOLD winner as THE BEST in our region.

Sales Director Jo Summerfield-Talbot said of the announcement “Being confirmed as a winner in the Best Agent Guide 2019 is a proud moment for Dawsons, and a great achievement that follows on from our successes in 2018”.  Lettings Director Ricky Purdy added, “Knowing the criteria involved in the process this year and that measuring performance and service was set even higher than in 2018, makes the hard work and dedication of our staff an even greater reassurance and recognition of their continued service on behalf of our clients.”

So if you are thinking about selling or renting your home in the Swansea, Llanelli, Mumbles, Sketty, Killay, Morriston or Gorseinon areas, why not give us an opportunity to showcase our services?

https://www.dawsonsproperty.co.uk/contact.php

 

SHORTLIST

Award Shortlist for Dawsons Customer Service

We are over the moon to be shortlisted for the EA MASTERS, which is a Nationwide competition measuring every single Estate Agency Branch in the UK.  The organisers, The Property Academy in conjunction with Rightmove, analyse:-

  • Over 25,000 estate agent branches
  • 1 million properties listed on Rightmove at any one point in time
  • 1.5 million property transactions
  • 25 million sales or lettings leads
  • 1.5 billion property views
  • 50,000 mystery shops (whole of market)
  • Market share score

You can probably imagine how extensive this competition is, how difficult it is to be on the shortlist for a chance to win a REGIONAL OR NATIONAL AWARD and find out if Dawsons have been ranked “Exceptional” (top 5%), “Excellent”(top 10%) or “Highly Rated” and listed again on the bestestateagentguide.co.uk.

DAWSONS SHORTLISTED FOR THE EA MASTERS

So on the 12th of October 2018 the Dawsons team will be heading down to the Intercontinental Hotel at Excel in London Docklands, for a full day of learning from some amazing presenters, and then the highlight is the Awards presentation with our sporting favourite Gabby Logan.

Watch this space or check out our social media pages on the day, for news of how we have fared.  We are keeping everything crossed, and we thank all of our amazing customers for just being GREAT!

DAWSONS SHORTLISTED FOR THE EA MASTERS

Caroline Pritchard

Caroline gains Relocation accreditation after just months on Dawsons’ staff

Caroline Pritchard from Dawsons in Llanelli is celebrating after becoming an accredited Relocation Agent Specialist.

Caroline only joined Dawsons in Nov’ 2017 and only began her RAN training in Feb 2018, so it is a significant achievement.

The accreditation was awarded by Relocation Agent Network and is achieved by completing a comprehensive online training programme, The Importance of Service.

Dawsons’ Senior Partner Chris Hope said: “We take staff development very seriously and Caroline’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set.

“Of course, having a Relocation Agent Specialist in the team is also great for our relocating customers.”

A national network of independent estate agents (of which Dawsons is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Llanelli, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. The introduction of a Relocation Agent Specialist to the Dawsons’ team, ensures that this process is made even smoother.

Relocation Agent Network’s Managing Director, Richard Tucker said: “Selected by us as the best independent estate agent to represent the Network in Llanelli, Dawsons have proved themselves as the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

 

Nicola Fulford

Nicola assessed as Dawsons’ Relocation Agent Specialist

Nicola Fulford,  from Dawsons in Gorseinon,  has been assessed as their company’s Relocation Agent Specialist.

The 2018 assessment was awarded by Relocation Agent Network (RAN) following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Gorseinon area.

Nicola first qualified as a Relocation Agent Specialist in June, 2017  by completing Relocation Agent Network’s  a comprehensive online training programme, The Importance of Service.

A national network of leading estate agents (of which Dawsons is a member), RAN introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Dawsons’ Senior Partner,  Chris Hope said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.

“We’re so proud that Nicola’s performance has been assessed this year and it’s a great example of the continual development we invest in, here at Dawsons.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, RAN members provide an exclusive relocation referral service to customers. For those relocating to Gorseinon, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist, June ensures that this process is made even smoother.

RAN’s Managing Director, Richard Tucker said: “To be recognised for their performance this year as a Relocation Agent Specialist is a great achievement. Well done to Nicola. Selected by us to represent the Network in Gorseinon, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

Dawsons receiving their award - Sue Perkins, Dawsons Senior Partner Chris Hope, Dawsons Director of Sales Joanne Summerfield-Talbot, Dawsons Director of Lettings Rickey Purdy and Relocation Agent Network’s Managing Director Richard Tucker

Dawsons named again as best agent in south Wales region by Relocation Agent Network

Dawsons estate agent has picked up the Relocation Agent Network’s prestigious 2017 Best Agent South Wales Regional Award at the Network’s recent Awards Dinner.

It is the second year running Dawsons have been named best agent in South Wales.

The dinner at the Park Plaza Riverbank Hotel, London and hosted by comedian and TV presenter Sue Perkins, who announced Dawsons’ award win.

“We are delighted to be named as the region’s best Relocation Agent Network estate agent. This award truly demonstrates the fantastic team we have here at Dawsons and shows our customers that we are one of the area’s leading estate agents,” said Dawsons’ Senior Partner Chris Hope.

The annual prize gives the winning Network member the title of ‘Best Agent in the South Wales Region’ and is awarded on a number of criteria measuring the agent’s overall contribution to Relocation Agent Network, their ability to achieve customer satisfaction and a proven record of helping relocating buyers move in and out of the area.

Richard Tucker, Relocation Agent Network’s Managing Director said, “Congratulations to all the team at Dawsons. They were awarded this accolade because of their outstanding customer service, innovative business initiatives and commitment to our Network principles.”

CAPTION: L-R Sue Perkins, Dawsons Senior Partner Chris Hope, Dawsons Director of Sales Joanne Summerfield-Talbot, Dawsons Director of Lettings Rickey Purdy and Relocation Agent Network’s Managing Director Richard Tucker

Relocation Agent Network

Dawsons delighted to be shortlisted for Relocation Agent Network award

Dawsons is pleased to announce they have been shortlisted by Relocation Agent Network, a national network of selected estate agents, for the 2017 Best Agent South Wales Region Award.

The winner will be announced at a gala awards dinner held at London’s Park Plaza Riverbank Hotel, on Friday, November 17 hosted by comedian and TV presenter Sue Perkins.

Dawsons’ Senior Partner Chris Hope said: “We are so proud to be shortlisted for this year’s Relocation Agent Network’s Best Agent Regional Award. It really does highlight the effort, commitment and enthusiasm demonstrated by our team here at Dawsons.”

Relocation Agent Network’s 2017 Best Agent South Wales Region Award is an annual prize for the agent that has consistently made the best overall contribution to the Network throughout the year and offers nominees the chance to become the Network’s ‘Best Network Agent in the South Wales Region’.

To reach this stage of the award programme, agents must demonstrate excellent customer service, innovative business initiatives and a commitment to the Relocation Agent Network principles.

Richard Tucker, Relocation Agent Network’s Managing Director said: “Our Best Agent Regional Awards recognise those agents that go above and beyond when it comes to customer service and business innovation and network participation. Congratulations to Dawsons for their well-deserved nomination.”

 

Sketty School pupil Angelina Chugh

Budding Sketty School artist celebrates Dawsons’ competition win

Proud Sketty Primary School pupil Angelina Chugh is celebrating after having her winning drawing emblazoned on a Dawsons Property van.

The 10-year-old, who is in year six at Sketty Primary School, took top prize in the competition organised by Dawsons Estate Agents involving over 60 pupils from the school.

Angelina was delighted to see her drawings on all angles of the van which is seen daily in and around Swansea.

The theme of the competition was to draw a picture depicting family, houses and Swansea.

“I was really delighted to learn I was the winner because I have never won anything before,” said Angelina.

“It will be exciting to see the van driving around Swansea with my drawings and my name on the side.”

Naomi Webborn from Dawsons letting department said: “We were delighted with all the colourful entries received and Angelina’s winning pictures look perfect on the van.  We have already received several positive comments from those who have seen the van pass them this week.”

“We wanted to brighten up the van so decided it was a good idea to involve the school children from Sketty whom we have involved in some of Dawsons projects previously.

“Due to the enthusiastic response received we shall be looking to host competitions of a similar nature during the coming year, throughout our local communities.”

For winning the competition, which was judged by Swansea graphic design firm Hansign, Angelina was also presented with a family ticket for four to use at the Winter Wonderland whilst she waited for her van drawings to become a reality.

Headteacher at Sketty School Peter Evans said: “Well done to Angelina, I was delighted with the standard of the children’s work and to be asked to enter such a fun competition.”

CAPTION: Sketty Primary School pupil Angelina Chugh standing by the Dawsons van

 

Dawsons celebrating its Relocation Agent Network award

Dawsons named as best agent in South Wales by Relocation Agent Network

Dawsons Property is delighted to have been announced as Relocation Agent Network’s 2016 Best Agent in South Wales.

The leading estate agent award was revealed at the Network’s National Conference, held at the Sofitel Hotel and Conference Centre, Heathrow, an event hosted by comedian Miles Jupp.

“We are delighted to be named as the South Wales’s best Relocation Agent Network (RAN) member. This award recognises the fantastic team we have here at Dawsons and shows our customers that we are one of South Wales’s leading estate agents,” said Dawsons Senior Partner Chris Hope.

“Over the past couple of years we have been very active in training our staff as RAN agents and it has given our business an extra dimension being able to offer our customers a UK-wide relocation service.”

The annual prize gives the winning Network member the title of ‘Best Agent in the South Wales Region’ and is awarded on a number of criteria measuring the agent’s overall contribution to Relocation Agent Network, their ability to achieve customer satisfaction and a proven record of helping relocating buyers move in and out of the area.

Richard Tucker, Relocation Agent Network’s Managing Director, said: “Congratulations to all the team at Dawsons. Their commitment to outstanding customer service, innovative business initiatives and our Network principles means that this award is thoroughly deserved.”

Caption: L-R Miles Jupp, Chris Hope, Senior Partner at Dawsons, Joanne Summerfield-Talbot, Director of Residential Sales at Dawsons, Ricky Purdy, Director of Residential Lettings, and Richard Tucker Relocation Agent Network’s Managing Director

 

Chris Marina Office02

Dawsons shortlisted for 2016 best agent in South Wales

Dawsons is delighted to have been shortlisted by Relocation Agent Network, a national network of selected estate agents, for the 2016 Best Agent South Wales Region Award.

Relocation Agent Network’s Best Agent South Wales Region Award is an annual prize for the agent that has consistently made the best overall contribution to the Network throughout the year.

It offers nominees the chance to become the Network’s ‘Best Network Agent in the South Wales Region’.

To reach this stage of the award programme, agents must demonstrate excellent customer service, innovative business initiatives and a commitment to the Relocation Agent Network principles.

“This is a great feather in our caps and we are delighted to have been nominated for the second year running. The nomination recognises every member of the team and highlights our effort and commitment over the last 12 months,” said Dawsons Senior Partner Chris Hope.

The winner will be announced at a black tie evening Awards Dinner held at the 5-star luxury Sofitel Hotel and Conference Centre, Heathrow on Friday, 18 November.

The Awards Dinner closes Relocation Agent Network’s annual National Conference, and this year is hosted by comedian and actor, Miles Jupp.

Dawsons is Swansea’s only handpicked agent, offering this unique service to both sellers and buyers.

Richard Tucker, Relocation Agent Network’s Managing Director commented, “Our Network is made up of specially selected estate agents from across England, Scotland and Wales. The annual Best Agent South Wales Region Award recognises the agent in the region that demonstrates outstanding customer service and innovations, on a daily basis. Congratulations to Dawsons for their well-deserved nomination.”

Front L-R Dawsons Director of Sales, Joanne Summerfield-Talbot and Ricky Purdy, and Director of Residential Lettings at Dawsons, with members of staff from Dawsons’ Marina Branch

Dawsons delighted at winning charity challenge

Dawsons Property has emerged champions of a south Wales money-making challenge – Clash of the Corporates – run by homeless charity The Wallich.

The south west Wales estate agency came out on top as one of 20 businesses across Wales competed to see who ccould turn a £50 loan from The Wallich into the most charity money raised in 50 days.

In the end Dawsons beat Welsh choir, Only Men Aloud into second place, by raising an impressive £3,262.98 thanks to a charity auction, a cake sale and a special fancy dress Halloween day. Dawsons contribution was a big chunk of the £13,000 raised by the 20 companies.

“We are so delighted to have won – we never dreamt that we would. But in the end it’s not really about who came first, second or third it’s about congratulating everyone involved for raising money for such a worthy cause,” said Dawsons Director of Sales, Joanne Summerfield-Talbot.

Dawsons hit the ground running with a programme of money-raising events that included a cake sale, a curry night, an auction and Halloween fundraising activities.

“It’s a big thank you to anyone who has contributed to our fundraising whether it was buying cakes or bidding in the charity auction.

“I think everyone at Dawsons has enjoyed the process and it has been a great way of raising money for such a good cause – The Wallich does so much good work in south Wales for the homeless.”

Dawsons has already raised £1,300 for The Wallich, which is its chosen charity of 2016 as part of the estate agency’s 25th anniversary.

“It’s congratulations to Dawsons for winning and helping to set a new record in the total amount we raised,” said Zoe Westerman, corporate strategic relationships manager for The Wallich.

“It was so nice to see the whole Dawsons team really getting behind our charity and supporting us.”

CAPTION: Front L-R  Dawsons Director of Sales, Joanne Summerfield-Talbot  and Ricky Purdy, Director of Residential Lettings at Dawsons, with members of staff from Dawsons’ Marina Branch.