Tag Archives: Staff

Dawsons launch reward card

Dawsons links up with local companies to reward customers and staff

Dawsons is delighted to announce the launch of its new customer and staff reward card on October 6th.

The reward cards will provide discount and offers to new customers and all staff at the local property agent – the first of its kind in the industry here in Swansea.

“We wanted to provide our customers with something a little different when collecting the keys for their new property and likewise to give our staff a little extra reward for all their hard work,” said Ricky Purdy, Dawsons’ Director of Lettings.

“So we approached several other likeminded and locally-owned companies to provide customer discount upon representation of the new card at no cost to the cardholder.”

The card can be used in local companies such as: Exall & Jones, The Yankee Shop & Candles & Co., The Optimist, 57 Barbers, Mr Jones of Mumbles, ND John Wine Merchants, Café Play, The Rose Indianne, and The Clothes Clinic and many others soon to be confirmed.

This companies on the card offer a wide range of services and will help to make life that little bit more enjoyable for Dawsons’ customers and staff.  From clothes to café’s, DIY and candles for your home to food and wine, the Dawsons reward card has something for everyone.

Senior Partner at Dawsons, Chris Hope said: ‘We are delighted to be affiliated with such companies, supporting each other in keeping business local and being able to offer both ours and affiliated company staff a little thank you for their loyalty.

“We look forward to seeing the reward card grow introducing further local companies and offers to provide the customers and staff with even more choice.’ Says Chris Hope of Dawsons.)

CAPTION Tom Hole (Exall & Jones), Ricky Purdy (Dawsons), Adrian Evans (Café Play), Naomi Webborn (Dawsons), Callum and Darren Thomas (57 Barbers), Geraint Davies (ND John), Catherine Williams (The Yankee Candle Shop and Candles & Co) Lucy Hole (The Optimist).

Dawsons' staff at the Burry Port Raft Race

Dawsons-sponsored Burry Port Raft Race makes real splash for charity

Dawsons failed to win the Burry Port Raft Race but were delighted to sponsor a thoroughly successful event watched by 100s of people on quayside.

Appropriately, the race was won by Burry Port RNLI, one of the two charities that benefitted from the event. Money was also raised Afia Banjul Children’s Football Academy in The Gambia.

“It was a fantastic day and we were delighted to be the main sponsors of the event,” said Chris Hope, Dawsons’ Senior Partner.

raft1“There were 100s of people there to support the race and the crowds were two or three deep on the quayside cheering on the rafts.

“Unfortunately, our raft team did not win but it’s a huge thank you to our team of Matthew, Joe, Erich and David for taking part and finishing.

“And a big thank you also has to go to the staff in the Llanelli lettings and sales teams for all the hard work they did behind the scenes.”

Chris also presented the RNLI with the winners’ prize live on The Wave, who were there all afternoon entertaining the crowds.

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L-R Donna Howell, Vivienne Jones, Kelly Israel, Tracy Hernandez and Rebekah Young

Leading estate agent announces five new appointments

Leading estate agent Dawsons is delighted to announce a raft of new appointments in its sales and lettings departments.

Five new staff have joined the Marina, Morriston and property management teams.

Both Vivienne Jones and Kelly Israel have joined the Marina branch.

Viv, the new office manager, comes with a wealth of knowledge in the property industry spanning 20 years. Previously she has worked in the new build industry, having managed numerous new developments for major ‘new homes’ builders and latterly in the second-hand market.

“Viv’s combined experience complements our busy Marina Branch in the second-hand market and our Land and New Homes Department,” said Joanne Summerfield-Talbot, Dawsons Director of Residential Sales.

Kelly joins Dawsons after an interesting career that has seen her work on the Jeremy Kyle and Jerry Springer shows.

“Kelly’s customer service skills and friendly, bubbly approach have made her the success she is today, having previously worked in hospitality. We wish both Viv and Kelly every success in their ventures,” added Joanne.

Tracy Hernandez joins the Marina team as a Saturday negotiator, using her engagement, enthusiasm and her personal experiences within the property market to great effect.

“Tracy’s customer service skills are already proving a great success with our Marina clients on both the rental and sales side of the business,” said Ricky Purdy, Dawsons’ Director of Residential Lettings.

Rebekah Young returns to the lettings industry after a short break away. She joins the Morriston branch to support the team at a very busy period in an area she is able to recall previously gained knowledge and experience.

Donna Howell joins the property management department as a property inspector.

“Donna has an eye for detail, and great customer service experience as a result of many years working with the public. Both of these skills to be utilised on a daily basis, along with her outgoing and very personable character which our clients find very important during this period of the rental cycle,” added Ricky.

As well as new staff Dawsons has taken delivery of some new fleet vehicles.

“Dawsons fleet is seen in and around Swansea every day we wanted an eye-catching design.  The array of colourful Fiat 500s that are seen out and about have now been joined by three new cars,” Naomi Webborn Residential Lettings Department Coordinator.

CAPTION: L-R Donna Howell, Vivienne Jones, Kelly Israel, Tracy Hernandez and Rebekah Young.

Dawsons Llanelli branch

First Dawsons sales branch to have full house of relocation accredited staff

Dawsons Property Sales Negotiator Joe Chiffi is celebrating after becoming an accredited Relocation Agent Specialist.

His success means that the Llanelli branch is the only one of Dawsons’ sales offices to have a full accredited team.

The accreditation was awarded by Relocation Agent Network (RAN) and is achieved by completing a comprehensive online training programme, The Importance of Service.

Joe’s accreditation comes after Dawsons Property was named as Relocation Agent Network’s 2016 Best Agent in South Wales.

“We take staff development very seriously and Joe’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill se,” said Chris Hope, Senior Partner at Dawsons.

“Of course, having another Relocation Agent Specialist in the team is also great for our relocating customers.”

Joe said: “I am delighted to have become an accredited RAN agent specialist and this really adds to the service and advice I am able to offer customers who are looking to relocate.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service.

This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK.

Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers with Dawsons guiding their customers through the daunting task of moving to an unfamiliar location.

This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. The introduction of a RAN Specialist to the Dawsons team, ensures that this process is made even smoother.

RAN’s Managing Director, Richard Tucker said: “Selected by us as the best independent estate agent to represent the Network in Llanelli and Carmarthenshire, Dawsons have proved themselves as the area’s Local Expert.

“So, with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

(CAPTION: L-R Joe Chiffi, Llanelli Office Manager Angie Bastin, Matthew Whitehead, Felicity Curtis and Emma Davies).

Dawsons is hiring

Dawsons is searching for enthusiastic new staff

Swansea’s leading estate agent is looking for enthusiastic key staff to complement our highly successful teams in both our Sales and Lettings Departments across our branch network.  We currently have a number of openings for  Saturday Sales/Lettings Negotiators.

You must be of smart appearance, confident and be able to communicate well at all levels.  We are committed to providing outstanding customer service and going the extra mile. If you have those attributes we would like to hear from you. A full driving license is essential.

Please send cv with contact telephone and best time to call to jst@dawsonsproperty.co.uk

We will conduct a telephone interview in the first instance.

dawsonscoffee

Estate agent hosts coffee morning to raise money for cancer charity

Generous staff at Dawsons Estate Agents raised £300 for Macmillan Cancer Support from a special coffee morning and cake sale.

The event at their branch in Walter Road was inundated with visitors from surrounding offices and members of the public.

“We organised it because I don’t think there is one member of staff here who has not been affected by cancer in some way or another,” said Branch Manager Nicola Fulford.

“All the cakes, cup cakes and sponges were donated by staff and friends. So it’s a big thank you to them that they made the morning possible.”

Added Nicola: “We were delighted by the generosity of everyone including those passers by who just came in off the street. Even our window cleaner came in for a coffee and a cake!”

Dawsons Senior Partner Chris Hope: “A big thank you should go out to Nicola and her staff for organising such a successful event and for such a great cause.”

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