Tag Archives: RAN

Dawsons Llanelli branch

Llanelli Office show how crucial being part of Relocation Agent Network is

Dawsons’ Llanelli Office is proving that being part of the Relocation Agent Network (RAN) is key to offering clients a full and efficient house buying/selling experience.

Over the past few days the Llanelli branch has dealt with four different requests from people moving from Barry, Lampeter, Neyland and Wiltshire looking to move to the Llanelli area.

As Dawsons are RAN accredited it allows them to work with agents across England, Scotland and Wales, providing an exclusive relocation referral service guiding their customers through the daunting task of moving to an unfamiliar location.

“Being part of the Relocation Agent Network is a huge advantage for us to provide customers with the ability to move in and out of the area,” said Angie Bastin, Manager of Dawsons’ Llanelli branch.

“I don’t think people realise in fact how many people move into and out of the area, but as we proved recently we do get a lot of RAN referals of serious buyers.”

A lady in Neyland who was looking to move to the Burry Port area was a case in point, because the people she hopes to buy from want to move to Cornwall and have used RAN to find a property in the south west.

“This was a perfect RAN example: a lady who wanted to move to this area buying off a couple who wanted to move to Cornwall.,” added Angie.

The success of the Llanelli branch ability to use the Relocation Network comes just after Sales Negotiator Joe Chiffi celebrated becoming an accredited Relocation Agent Specialist – the fifth member of the office to get accredited.

“We take staff development very seriously and Joe’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set,” said Chris Hope, Senior Partner at Dawsons.

“The recent stream of customers looking to move into the area from various locations proves how crucial it is to be part of RAN.”

CAPTION: L-R Joe Chiffi, Llanelli Office Manager Angie Bastin, Matthew Whitehead, Felicity Curtis and Emma Davies.

 

Dawsons Llanelli branch

First Dawsons sales branch to have full house of relocation accredited staff

Dawsons Property Sales Negotiator Joe Chiffi is celebrating after becoming an accredited Relocation Agent Specialist.

His success means that the Llanelli branch is the only one of Dawsons’ sales offices to have a full accredited team.

The accreditation was awarded by Relocation Agent Network (RAN) and is achieved by completing a comprehensive online training programme, The Importance of Service.

Joe’s accreditation comes after Dawsons Property was named as Relocation Agent Network’s 2016 Best Agent in South Wales.

“We take staff development very seriously and Joe’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill se,” said Chris Hope, Senior Partner at Dawsons.

“Of course, having another Relocation Agent Specialist in the team is also great for our relocating customers.”

Joe said: “I am delighted to have become an accredited RAN agent specialist and this really adds to the service and advice I am able to offer customers who are looking to relocate.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service.

This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK.

Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers with Dawsons guiding their customers through the daunting task of moving to an unfamiliar location.

This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. The introduction of a RAN Specialist to the Dawsons team, ensures that this process is made even smoother.

RAN’s Managing Director, Richard Tucker said: “Selected by us as the best independent estate agent to represent the Network in Llanelli and Carmarthenshire, Dawsons have proved themselves as the area’s Local Expert.

“So, with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

(CAPTION: L-R Joe Chiffi, Llanelli Office Manager Angie Bastin, Matthew Whitehead, Felicity Curtis and Emma Davies).

Dawsons celebrating its Relocation Agent Network award

Dawsons named as best agent in South Wales by Relocation Agent Network

Dawsons Property is delighted to have been announced as Relocation Agent Network’s 2016 Best Agent in South Wales.

The leading estate agent award was revealed at the Network’s National Conference, held at the Sofitel Hotel and Conference Centre, Heathrow, an event hosted by comedian Miles Jupp.

“We are delighted to be named as the South Wales’s best Relocation Agent Network (RAN) member. This award recognises the fantastic team we have here at Dawsons and shows our customers that we are one of South Wales’s leading estate agents,” said Dawsons Senior Partner Chris Hope.

“Over the past couple of years we have been very active in training our staff as RAN agents and it has given our business an extra dimension being able to offer our customers a UK-wide relocation service.”

The annual prize gives the winning Network member the title of ‘Best Agent in the South Wales Region’ and is awarded on a number of criteria measuring the agent’s overall contribution to Relocation Agent Network, their ability to achieve customer satisfaction and a proven record of helping relocating buyers move in and out of the area.

Richard Tucker, Relocation Agent Network’s Managing Director, said: “Congratulations to all the team at Dawsons. Their commitment to outstanding customer service, innovative business initiatives and our Network principles means that this award is thoroughly deserved.”

Caption: L-R Miles Jupp, Chris Hope, Senior Partner at Dawsons, Joanne Summerfield-Talbot, Director of Residential Sales at Dawsons, Ricky Purdy, Director of Residential Lettings, and Richard Tucker Relocation Agent Network’s Managing Director

 

Chris Marina Office02

Dawsons shortlisted for 2016 best agent in South Wales

Dawsons is delighted to have been shortlisted by Relocation Agent Network, a national network of selected estate agents, for the 2016 Best Agent South Wales Region Award.

Relocation Agent Network’s Best Agent South Wales Region Award is an annual prize for the agent that has consistently made the best overall contribution to the Network throughout the year.

It offers nominees the chance to become the Network’s ‘Best Network Agent in the South Wales Region’.

To reach this stage of the award programme, agents must demonstrate excellent customer service, innovative business initiatives and a commitment to the Relocation Agent Network principles.

“This is a great feather in our caps and we are delighted to have been nominated for the second year running. The nomination recognises every member of the team and highlights our effort and commitment over the last 12 months,” said Dawsons Senior Partner Chris Hope.

The winner will be announced at a black tie evening Awards Dinner held at the 5-star luxury Sofitel Hotel and Conference Centre, Heathrow on Friday, 18 November.

The Awards Dinner closes Relocation Agent Network’s annual National Conference, and this year is hosted by comedian and actor, Miles Jupp.

Dawsons is Swansea’s only handpicked agent, offering this unique service to both sellers and buyers.

Richard Tucker, Relocation Agent Network’s Managing Director commented, “Our Network is made up of specially selected estate agents from across England, Scotland and Wales. The annual Best Agent South Wales Region Award recognises the agent in the region that demonstrates outstanding customer service and innovations, on a daily basis. Congratulations to Dawsons for their well-deserved nomination.”

David Parton

Dawsons impressive connections ease the worries of UK-wide relocation

Relocating can be a challenge, but for Claire and Steven Morris of Penclawdd, the process will be made easy because their estate agent Dawsons is part of the Relocation Agent Network.

With spectacular views and a pristine interior, 74 Gowerton Road, Penclawdd is a special find. It’s been cherished by owners Claire and Steven Morris for 10 years, but now they are looking to fulfil their dream of moving to Scotland.

Relocation can be a challenge unless you know the area well, but Claire and Steven are confident it will go smoothly because they are planning their move with the help of Dawsons Estate Agent, which is an appointed agent for Relocation Agent Network (RAN).

Claire Morris outside her house in Penclawdd
Claire Morris outside her house in Penclawdd

Dawsons is the only RAN member in the area. RAN carefully selects its agents based on a detailed analysis of what they have to offer, including sending out secret shoppers, so that they are sure they have the best people for the job. They then train each agent’s staff so that they are fully equipped to help customers relocate with ease.

RAN aims to offer customers the inside knowledge and expertise that will help them make the best choice of new home. From choosing the right catchment area to picking a home close to the right shops and amenities, they can help you make your choice like a local, not a newcomer. Better still, the service is free, so having placed their house for sale with Dawsons, Claire and Steven get the full benefit of RAN at no extra cost.

For Claire, an important factor is to stay close to the sea, having loved her current coastal location.

“Ideally we want somewhere very quiet, and near water – either with a loch view or a sea view. There is the possibility of looking for land and building a house on it, but that’s very difficult to do from such a distance, so we’re using RAN to help us find a place to rent in the first instance,” she says.

She’s being assisted by Dawsons sales negotiator David Parton, who is delighted to be able to help with the relocation process as well as the house sale.

“RAN offers the complete package for anyone relocating, and has agents working across the globe, including 700 around Britain,” he says. “Once we’ve had permission from the client we can get them in touch with an agent in area they are looking for and likewise, we help people looking to relocate to Swansea.

“When you’re looking to relocate, it makes a massive difference to have someone on the ground looking on your behalf. We have been able to help hundreds of people a year moving in and out of the area.”

Now Claire and Steven are eagerly waiting to begin their new life in Scotland, confident that when they find a buyer, the guesswork will be taken out of finding their new home.

“We’ve loved living here and I’m sure the new owner will love it as much,” says Claire. “We decided to buy this house as soon as we stepped inside and looked out at the view. We hope we’ll find something as special in Scotland.”

 

 

 

 

 

 

 

Dawsonsllanelli01

Established estate agency celebrates their latest Relocation Agent specialist

Felicity Curtis from Dawsons Estate Agents in Llanelli is celebrating after becoming an accredited Relocation Agent specialist.

The accreditation was awarded by Relocation Agent Network (RAN), and is achieved by completing a comprehensive online training programme: The Importance of Service.

As a national network of independent estate agents RAN, of which Dawsons Estate Agents is a member, introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

By working with fellow members across England, Scotland and Wales, RAN members provide an exclusive relocation referral service to customers.

For those relocating to Llanelli, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and, of course, finding the right property for them. The introduction of Relocation Agent specialists to the Dawsons team ensures this process is made even smoother.

Lorraine Evans, Branch Manager at Dawsons’ Llanelli office, said: “We take staff development very seriously and Felicity Curtis’s RAN accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set.

“Felicity is now the third member of the team, after Angie Bastin and Matthew Whitehead, to achieve this accreditation which means having Relocation Agent specialists in the team is of great benefit for our relocating customers.”

Felicity, 27, who has worked for Dawsons for the past five years as an administrator is convinced the RAN certificate would be invaluable to her going forward.

“It’s a very useful qualification to have within the industry and it gives me more confidence when working with RAN leads,” said Felicity. Continue reading