Tag Archives: Housing

Helen Whitter-Jones of Dawsons' branch in Sketty

Dawsons’ Sketty branch celebrating after Helen assessed as Relocation Agent specialist

Helen Whitter-Jones  of Dawsons’ branch in Sketty has been assessed as their company’s Relocation Agent Specialist.

The 2018 assessment was awarded by Relocation Agent Network (RAN) following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Sketty area.

Helen first qualified as a Relocation Agent Specialist in March 2016 by completing RAN’s  comprehensive online training programme, The Importance of Service. A national network of leading estate agents (of which Dawsons is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

Dawsons’ Senior Partner Chris Hope said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.

“We’re so proud that Helen’s performance has been assessed this year and it’s a great example of the continual development we invest in, here at Dawsons.”

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Sketty, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist,  ensures that this process is made even smoother.

Relocation Agent Network’s Managing Director, Richard Tucker said: “To be recognised for their performance this year as a Relocation Agent Specialist is a great achievement. Well done to Helen . Selected by us to represent the Network in Sketty, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

dawsonssell2

Dawsons ready to sell your property for free – it’s on the house!

With winter behind us Dawsons is ready to spring into action with their biggest and best competition ever – ‘Sell your Home for Free’.  

If you have a property you want to put on the market contact Dawsons before the end of June, put it up for sale with the leading South Wales estate agent and you will be entered in the competition with the winner paying no agent fees! It’s on the house!

Jo Summerfield-Talbot, Dawsons’ Director of Sales said: “It is all about the close-knit communities we work within. We decided it would be a great idea to try and give something back to the lucky winner by selling their home for free. 

“We have been in business for more than 25 years ago and have forged many great relationships during this time, not just with business associates but more importantly with our clients who have remained loyal throughout the years.

“Our success is not only attributed to the them but also the many recommendations we receive for which we are immensely grateful and proud, equally the outstanding work our teams put in to make it as seamless as possible, by always going the extra mile.”

So, to enter call your local branch of Dawsons, book a valuation, place your property on the market before the end of June and you will be entered into our prize draw. It really is as simple as that.

Properties will have to be valued by Dawsons between Tuesday, March 20th and Thursday, May 24th to be eligible for the competition, and properties will need to be placed on the open market within four weeks of the closing date of the competition.

You can see the full competition T&C’s on the Dawsons website www.dawsonsproperty.co.uk.

NEW STARTERS

Dawsons expanding staffing levels in readiness for 2018

While many businesses wind down at the end of the year, Dawsons have been increasing their staffing levels in readiness for another busy New Year.  With more than 13 sales and lettings branches throughout Swansea and Llanelli, Dawsons were looking to recruit staff for several new roles within the company which will bring their staffing levels to more than 120.

Dawsons are a locally-owned business, established in 1991 with many years’ experience in the field of Residential and Commercial Property Sales and Rentals, together with their highly successful Auction Department,  Land and New Homes, Survey, Financial Services and Fine and Country Departments.  2017 proved to be another very successful, busy year with the acquisition of a smaller local letting agent and to top it off winning the Relocation Agent,  Best Agent Regional Winner 2017.

The new staff (pictured above) were all employed in the last quarter of the year and are spread throughout the company covering several different roles from Administrators, Sales and Lettings Negotiators, Inspectors to Mortgage Advisers,. They bring  with them a diverse wealth of knowledge and experience within their field.

Dawsons Sales Director Jo Summerfield said: “We strive to employ the highest, quality staff to ensure we uphold Dawsons core value in delivering excellence.  Customer service is key to our hugely successful operation, therefore maintaining, year on year our No 1 position of independent agents.”

Tim Kostromin, Partner at  Dawsons, said: “We invest in invaluable external and internal training for all our staff thereby ensuring their career development within Dawsons and equally rewarding them for always going that ‘extra mile’, our Rateragent reviews are testament to this.  Staff moral is critical to a successful business as they are the fore front of all we do.”

Chris Hope, Senior Partner, added: “Helping to support our local economy whilst providing a much needed service for those living in the area is a key factor in our business.”

Dawsons’ marketing team came up with a great initiative for 2017  in supporting local businesses in the use of their Reward Card, which has proved to be a huge success, so much so, Dawsons have received a flood of enquiries from other local business’s as to how they become involved in our Reward scheme.

With charitable organisations also being at the forefront of Dawsons’ priorities, already foundations have been laid for many planned fundraising events……….2018 is looking to be another exciting year for all those involved in the company.

Dawsons receiving their award - Sue Perkins, Dawsons Senior Partner Chris Hope, Dawsons Director of Sales Joanne Summerfield-Talbot, Dawsons Director of Lettings Rickey Purdy and Relocation Agent Network’s Managing Director Richard Tucker

Dawsons named again as best agent in south Wales region by Relocation Agent Network

Dawsons estate agent has picked up the Relocation Agent Network’s prestigious 2017 Best Agent South Wales Regional Award at the Network’s recent Awards Dinner.

It is the second year running Dawsons have been named best agent in South Wales.

The dinner at the Park Plaza Riverbank Hotel, London and hosted by comedian and TV presenter Sue Perkins, who announced Dawsons’ award win.

“We are delighted to be named as the region’s best Relocation Agent Network estate agent. This award truly demonstrates the fantastic team we have here at Dawsons and shows our customers that we are one of the area’s leading estate agents,” said Dawsons’ Senior Partner Chris Hope.

The annual prize gives the winning Network member the title of ‘Best Agent in the South Wales Region’ and is awarded on a number of criteria measuring the agent’s overall contribution to Relocation Agent Network, their ability to achieve customer satisfaction and a proven record of helping relocating buyers move in and out of the area.

Richard Tucker, Relocation Agent Network’s Managing Director said, “Congratulations to all the team at Dawsons. They were awarded this accolade because of their outstanding customer service, innovative business initiatives and commitment to our Network principles.”

CAPTION: L-R Sue Perkins, Dawsons Senior Partner Chris Hope, Dawsons Director of Sales Joanne Summerfield-Talbot, Dawsons Director of Lettings Rickey Purdy and Relocation Agent Network’s Managing Director Richard Tucker

Leon Atolagbe, Dawsons Senior Negotiator. talking to new landlords at an open evening at the Marina Office

Dawsons hosts successful open evening to welcome new landords

Dawsons has held a very successful open evening at their Marina Office to welcome new landlords.

Dawsons acquired Marina & SA1 properties in mid-June, and it seems the landlords and tenants alike have taken to this merger with ease.

“It has been a very smooth transition for all involved and we have very much enjoyed meeting our new customer base in recent weeks both by phone, email and face-to-face in our office,” said Ricky Purdy, Dawsons Director of Lettings.

“Our most recent event saw our newly-acquired landlords relaxing and enjoying a nice glass of Pimms with nibbles, and catching up with Irene, who has joined us in the merger with Marina & SA1 properties, and also meeting our well established rental team.

“It was a very busy evening, full of positive discussions on how Dawsons will continue to manage the landlords’ properties with the great customer service they had previously received.

“Along with that there are some extra benefits which include: access to a wider scope of contractors, our links nationwide with other well established agents and our technical reporting system providing the landlords with online property visit reports, giving them the ability to see the internal condition of their property throughout the tenancy.”

Dawsons Senior Lettings staff member Leon was there to welcome all Dawsons’ guests and talk them through all aspects of the transition in management.

Also on hand was Legionella Risk Assessor Ian who was able to answer any questions regarding the recent need for risk assessments of property water supplies.  Dawsons’ Marina office senior administrator Laura was able to assist some landlords with any Rent Smart Wales queries.

Added Ricky: “Our staff in the newly merged Marina office have worked extremely well together throughout the coalition of both companies and look forward to the future as one even bigger team with even greater experience and property knowledge to boot.”

Dawsons Llanelli branch

First Dawsons sales branch to have full house of relocation accredited staff

Dawsons Property Sales Negotiator Joe Chiffi is celebrating after becoming an accredited Relocation Agent Specialist.

His success means that the Llanelli branch is the only one of Dawsons’ sales offices to have a full accredited team.

The accreditation was awarded by Relocation Agent Network (RAN) and is achieved by completing a comprehensive online training programme, The Importance of Service.

Joe’s accreditation comes after Dawsons Property was named as Relocation Agent Network’s 2016 Best Agent in South Wales.

“We take staff development very seriously and Joe’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill se,” said Chris Hope, Senior Partner at Dawsons.

“Of course, having another Relocation Agent Specialist in the team is also great for our relocating customers.”

Joe said: “I am delighted to have become an accredited RAN agent specialist and this really adds to the service and advice I am able to offer customers who are looking to relocate.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service.

This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK.

Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers with Dawsons guiding their customers through the daunting task of moving to an unfamiliar location.

This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. The introduction of a RAN Specialist to the Dawsons team, ensures that this process is made even smoother.

RAN’s Managing Director, Richard Tucker said: “Selected by us as the best independent estate agent to represent the Network in Llanelli and Carmarthenshire, Dawsons have proved themselves as the area’s Local Expert.

“So, with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

(CAPTION: L-R Joe Chiffi, Llanelli Office Manager Angie Bastin, Matthew Whitehead, Felicity Curtis and Emma Davies).

Mia Rees, Public Affairs and Research Manager, The Wallich, Ricky Purdy, Director of Residential Lettings, Dawsons, Suzy Davies AM, Harry McKeown, South West Wales Regional Manager, The Wallich, and Joanne Summerfield Talbot, Director of Residential Sales, Dawsons.

Suzy Davies AM praises Dawsons Property’s work to tackle homelessness

Dawsons Property has welcomed Suzy Davies AM to their branch at 11 Walter Road, Swansea to hear about their collaboration with homelessness charity The Wallich.

Dawsons has worked in partnership with The Wallich in Swansea for more than 10 years, helping to secure private rental accommodation for service users.

As part of Dawsons’ 25th Anniversary last year it selected The Wallich as its charity of the year, raising funds throughout the year and most notably during Clash of the Corporates in October 2016 – which it won by raising over £3,200 through events including a curry night with raffles, auctions and a series of games.

Other fundraising activities throughout the year, including a mud assault challenge, dress down day and collection tins, helped them raise a total of £4588.37 for The Wallich.

After hearing about the collaboration between Dawsons and The Wallich, Suzy Davies AM said:

“Huge congratulations to Dawsons for their amazing year of fundraising for the Wallich. It sounds like fun but it’s important we all see local businesses being part of solving local problems. It’s not all about the fundraising: it’s about working with the Wallich to prevent homelessness providing practical help, through these bonds, to someone who needs a stable home.”

Harry McKeown, Area Manager South West Wales at The Wallich, added: “It has been a pleasure to talk to Suzy Davies AM about our work with Dawsons and the challenges faced by homeless people in Swansea.

“Dawsons have been an excellent partner through their fundraising and support for homeless people to move into sustainable accommodation in the area with bonds.

“We run several services in Swansea from supporting rough sleepers to get off the streets in to accommodation to collaboration with the local authority to support people into the private rented sector.”

Joanne Summerfield-Talbot, Dawsons’ Director of Residential Sales, said: “Our 130 staff really bought into it from the outset. Everyone has thrown themselves into it and we are thrilled with the amount raised.

“It will go towards bonds to help clients access their first properties in the Swansea area.”

Caption: L-R  Mia Rees, Public Affairs and Research Manager, The Wallich, Ricky Purdy, Director of Residential Lettings, Dawsons, Suzy Davies AM, Harry McKeown, South West Wales Regional Manager, The Wallich, and Joanne Summerfield Talbot, Director of Residential Sales, Dawsons.

Ian Bateman, Commercial Insurance Director at Eastside Insurance Services, with Ricky Purdy, Director of Dawsons residential lettings

Dawsons collaborating with Eastside Insurance to benefit landlords

Dawsons and Eastside Insurance Services have launched a collaboration that will make the lives of private landlords a lot simpler.

Whether landlords own one property or portfolio of rental properties, it is vital their assets remain protected with property owners’ insurance, for the building and its contents should a property be let on a furnished basis.

Dawsons, who manage and secure tenants for many landlords, decided to join forces with the local and growing insurance company Eastside Insurance.

Ricky Purdy, Director of Dawsons residential lettings, said the partnership with Eastside would be mutually beneficial.

“We are very much looking forward to working alongside Eastside, who we know are a well-established and respected local company,” he said.

“We know Eastside offer market leading services, so it’s great that we can provide this reassurance to our clients having built a relationship as two local brands, recently celebrating milestones of service to our community and further afield.

“Being able to provide these further services to our landlords, be those with one property or several, gives continuity, reassurance and always a local point of contact. These are key for Dawsons, and reflect the services we already offer our clients.

“We are both confident that this new relationship will flourish, and we are collectively looking forward to working as one and providing another service to meet our clients understandably high expectations.”

Lynda Fisher, Account Handler at Eastside, said: “We are really excited to be working alongside Dawsons, and are confident it will be a great success from the outset.

“Dawsons and ourselves have been working closely over recent months in preparation for the launch of this service. The relationship is blossoming and we know that our mutual services are tried and tested so we can provide the best possible service to landlords.”

CAPTION: L-R Ian Bateman, Commercial Insurance Director at Eastside Insurance Services, with Ricky Purdy, Director of Dawsons residential lettings