Tag Archives: Houses

June Williams, Gorseinon office manager

Dawsons office manager receives annual assessment by Estate Agency Network

June Williams,  from Dawsons branch in Gorseinon, has been assessed as their company’s Relocation Agent Specialist.

The 2018 assessment was awarded by Relocation Agent Network (RAN) following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Gorseinon area.

June  first qualified as a Relocation Agent Specialist in May 2016 by completing Relocation Agent Network’s  a comprehensive online training programme, The Importance of Service.

A national network of leading estate agents (of which Dawsons is a member), RAN introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Dawsons’ Senior Partner,  Chris Hope said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.

“We’re so proud that June’s performance has been assessed this year and it’s a great example of the continual development we invest in, here at Dawsons.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, RAN members provide an exclusive relocation referral service to customers. For those relocating to Gorseinon, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist, June ensures that this process is made even smoother.

RAN’s Managing Director, Richard Tucker said: “To be recognised for their performance this year as a Relocation Agent Specialist is a great achievement. Well done to June. Selected by us to represent the Network in Gorseinon, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

James Smale, Dawsons branch on Morriston

DAWSONS DELIGHT AS JAMES RECEIVES ANNUAL RELOCATION NETWORK ASSESSMENT

James Smale,  from Dawsons’ Morriston branch, has been assessed as their company’s Relocation Agent Specialist.

The 2018 assessment was awarded by Relocation Agent Network (RAN) following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Morriston area.

James first qualified as a RAN Specialist in September 2017 by completing Relocation Agent Network’s  a comprehensive online training programme, The Importance of Service. A national network of leading estate agents (of which Dawsons is a member), RAN introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Dawsons’ Senior Partner, Chris Hope said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.

“We’re so proud that James’s performance has been assessed this year and it’s a great example of the continual development we invest in, here at Dawsons.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Morriston, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist, James ensures that this process is made even smoother.

Relocation Agent Network’s Managing Director, Richard Tucker said: “To be recognised for their performance this year as a Relocation Agent Specialist is a great achievement. Well done to James. Selected by us to represent the Network in Morriston, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

dawsonssell2

Dawsons ready to sell your property for free – it’s on the house!

With winter behind us Dawsons is ready to spring into action with their biggest and best competition ever – ‘Sell your Home for Free’.  

If you have a property you want to put on the market contact Dawsons before the end of June, put it up for sale with the leading South Wales estate agent and you will be entered in the competition with the winner paying no agent fees! It’s on the house!

Jo Summerfield-Talbot, Dawsons’ Director of Sales said: “It is all about the close-knit communities we work within. We decided it would be a great idea to try and give something back to the lucky winner by selling their home for free. 

“We have been in business for more than 25 years ago and have forged many great relationships during this time, not just with business associates but more importantly with our clients who have remained loyal throughout the years.

“Our success is not only attributed to the them but also the many recommendations we receive for which we are immensely grateful and proud, equally the outstanding work our teams put in to make it as seamless as possible, by always going the extra mile.”

So, to enter call your local branch of Dawsons, book a valuation, place your property on the market before the end of June and you will be entered into our prize draw. It really is as simple as that.

Properties will have to be valued by Dawsons between Tuesday, March 20th and Thursday, May 24th to be eligible for the competition, and properties will need to be placed on the open market within four weeks of the closing date of the competition.

You can see the full competition T&C’s on the Dawsons website www.dawsonsproperty.co.uk.

Dawsons

Sales progression costing more for high street agents as online firms fall down on the job

Dawsons Property has backed the findings of a report which claims that traditional agents are being forced increasingly to step in and pick up the pieces left by online firms.

The report, from regional solicitors Rix & Kay reported by Property Eye, suggests there is a lack of support from online agents which is driving up the cost of sales progression for high street agents.

Traditional estate agents are finding that they are having to come in and ensure chains do not collapse because sellers have chosen online firms. It means that in a lot of cases agents are having to take the hit on higher costs of sales progression.

Jo Summerfield-Talbot, Dawsons’ Sales Director, has warned vendors to beware.

“What most vendors don’t realise when using an online ‘DIY’ agent to sell, that they are at an immediate disadvantage when buying on,” said Jo.

Jo Summerfield-Talbot
Jo Summerfield-Talbot

“It is becoming more and more apparent some of these ‘agents’ do not fully check the chain details when recommending and accepting an offer on behalf of their client, which is completely beyond me and certainly not in the interest of their client.

“It is a huge frustration to our dedicated sales chasers when we find ourselves in a chain with some of these ‘agents’ to find they are completely ignorant to the circumstances surrounding the sale/purchase and any subsequent parties in the chain.

“We invariably find ourselves doing the work for them, just to ensure both our vendors and purchasers are kept fully in the loop, avoiding any unnecessary stress and progressing matters to a swift completion.”

Rix & Kay, which covers Sussex and Kent, said that 98% of traditional estate agents agreed that the home buying process is more likely to collapse in the absence of experienced professionals.

The firm said that the most skilled and critical phase of the home buying and selling process was sales progression but that online agents who are paid upfront and not reliant on a sale completing to get paid had little motivation or incentive to support their clients.

It also found that the public has little awareness of how critical sales progression is and that traditional agents needed to do “far more” to differentiate their services from online rivals if they want to avoid being selected on cost alone.

In the estimation of the agents Rix & Kay spoke to, a total of 84% thought that the public don’t truly understand the role of the traditional estate agent.

Meanwhile, 76% felt they were not doing enough to ensure the public is aware of the differences in service traditional businesses can offer.

The report also recommended that traditional agents consider alternative business models if they wanted to remain profitable.

It found that 70% of traditional estate agents agreed with this idea, whereas only 8% disagreed (with 22% neither agreeing nor disagreeing).

Rix & Kay added that better regulation of the home buying and selling process was “fundamental” to improve service quality, as well as the reputation and credibility of the industry.

Of the agents surveyed, 66% strongly agreed this was the case, with a further 28% simply agreeing.

Not a single agent disagreed with the idea.

And it urged agents to embrace technology to improve their service, and to learn from their online rivals in this respect.

View from new Mumbles development

Dawsons appointed as agents for forthcoming luxury Mumbles development

Dawsons Estate agents is delighted to have been named as sole agent for a prestigious forthcoming residential apartment development in Mumbles.

Along with the proposed Marks & Spencer store on the site of the old British Legion building in Newton Road, nine luxury apartments are being built above with the whole development expected to be completed in early 2019.

Not only are these spacious high spec properties situated right in the heart of Mumbles but they will enjoy a section of the beautiful 180 degree panoramic views over Oystermouth Castle, the sweep of Mumbles Bay and around to Mumbles Pier.

“Having been involved in this unique development since close to the start, it is with great excitement that we now see it becoming a reality, with pre-building activity already on site” said Tim Kostromin, Partner with Dawsons Land & New Homes.

“This is a spectacular opportunity for people to own a private luxury apartment, set just off the hustle and bustle of a vibrant village of Mumbles, which is continually improving with its eclectic mix of shops, eateries, and bars.

“Located above the Marks & Spencer store will be the nine luxury apartments, all of which will boast sea and/or castle views, and all having the distinct advantage of parking.”

The construction company Andrew Scott has just begun on site with the main building works to continue right through 2018, with an anticipated completion date of March 2019.

The spacious nine apartments of varying size, some of which will be duplex, will be built to a high specification.

It is anticipated that the official launch will be Summer 2018 however, Dawsons will be releasing information to all database clients when prices are confirmed.

Tim added: “Anyone wishing to register their interest to be informed with more specific detail and prices when launched, is advised to contact either myself, or our Land and New Homes staff, based in our Marina Office on 01792 653100, and we will be pleased to keep them updated.”

Boxing Day rush

One step ahead: Dawsons ready for the Boxing Day bounce – busiest day for property searches online

You might think that December is when the property market goes into hibernation but figures over the past three years prove Boxing Day is the busiest day of the year.

Boxing Day last year saw one popular property portal receive more than 25 million page views, exploding the myth that home buyers, sellers, landlords or tenants wait until spring. Zoopla, the leading portal in South Wales, also saw one property receive more than 8,000 views on Boxing Day alone, proving even more this is a time to access the Dawsons Property portal.

And to cater for that increase in interest Dawsons Property is prepared for this year’s post-Christmas Day rush and have a bumper database of quality properties ready for customers to browse online come Boxing Day.

“With the rise in digital traffic, interest in the property market around Boxing Day has been growing year on year. With the advent of online portals and market leading websites, the way we search for property has changed dramatically,” said Dawsons Director of Residential Lettings, Ricky Purdy.

“Think about it: the Christmas break is a time when Mr and Mrs Jones will have a lot more time together, time they will likely use to browse online for potential properties to view in the New Year, and if your property isn’t on the market, or is waiting to be marketed in the New Year, they won’t see it”.

“What better time of the year for all to put their feet up with a glass of Sherry and mince pie, to see what’s available on the market and to kick-start their search before many many still do in early January.

“Historically, this is also a time of year where there is less property on the market so as a landlord or seller, your competition levels are lower.

“If you’re not a Dawsons client yet, why not give our website a whirl this Boxing Day, search through our numerous properties new to market being launched this weekend and make sure you don’t miss out on this advantageous time to find that perfect property you are looking for in 2018.”

You may also be asking the question: ‘is it worth waiting until spring to sell?’ the simple answer is no. If your decision has been made, the sooner you put your property on the market the better. Gone are the days when the seasons impact on the property market.

Surely the smart move is to put yours on the market now, giving your property the added advantage over the spring competition, when buyers are in abundance, meaning you are very likely to achieve more for your property.  Contact us online to ‘Request a Valuation’, it really is as easy as that.

 

Screen Shot 2017-11-21 at 10.47.24

Customer satisfaction of Fine & Country outlets close to 100%

Fine & Country, of which Dawsons, Swansea, is an outlet, says it has a customer satisfaction rate which is up by almost 1% to nearly 99%.

Property Industry Eye is reporting that almost all (98.96%) of people surveyed who had used Fine & Country in the past would recommend their services to family and friends.

It has also increased its target audience brand awareness to 47.79%, a rise of 8% since April 2016.

Word of mouth also showed up as a powerful tool for the company, with 23% of respondents hearing about Fine & Country from family and friends.

Tom Hope of Fine & Country, Swansea completely supports the recent survey findings.

“Selling clients who look for the highest quality of property marketing and customer service, realise after a conversation with F&C, that there is no better company who can put together ‘local knowledge and expertise’ along with a proven UK and international specific marketing approach, to reach the widest audience,” said Tom.

“There is no better offering than being the ‘go to person’ when looking for that special and specific home, whether selling or buying.

“The vast majority of our clients instruct F&C as we are known as agents who market ‘individual’ properties and attract buyers who are looking for something very special.”

The new results mean that almost half of Fine & Country’s demographic is now aware of the brand.

The survey also shows that 87% of people who invited the agency to value their home chose to instruct Fine & Country.

The rise in brand awareness comes after a year of advertising on multi-channel platforms, including in print, online and TV.

The brand regularly advertises agents’ properties in national newspapers including The Times, Sunday Times and Telegraph.

The survey was run on SurveyMonkey and targeted adults aged over 35 who are in Fine & Country’s target demographic of home owners who earn over £50,000.

33 Smithfield Road, Pontardawe

Dawsons’ agent re-selling transformed property after 20-year gap

When Andrew Davies decided to use Dawsons Estate Agent to sell his house he did not expect to be dealing with the same member of staff who he bought the property from 20 years before.

“In these days of where you see the growth of online estate agents it’s nice to see that you can still get a personal touch from a local estate agent like Dawsons,” said Andrew.

“I think it’s great that we are dealing with the same company and even the same staff we did two decades ago.”

Tracy Sturgess, an associate at Dawsons’ Morriston branch, remembered only too well handing over the keys to Andrew back in 1997.

“It is great to be dealing with Andrew again and it’s fantastic to see how the property has been transformed and developed in the past 20 years since we sold it,” said Tracy.

33 Smithfield Road 20 years ago
33 Smithfield Road 20 years ago

“Having sold the property all those years ago it really is fantastic that Andrew has come back to us after all this time. It really does go to show the local touch does count for a lot these days.”

Quite a lot has changed since Andrew and his wife Anna moved into 33 Smithfield Road in Pontardawe on the same day that newly elected Prime Minister Tony Blair moved into No. 10.

The property has undergone significant development and improvement since the original purchase. It is now back on the market for £285,000 but is almost unrecognisable from the house Mr and Mrs Davies purchased 20 years ago.

“When we saw the property we fell in love with it and some 3 months later purchased from Dawsons. We saw its potential, and the space available – especially with the size of the garden,” revealed Andrew.

“Over the years we have extended the house three times in 1999, 2005, and 2012.”

In that time they have added an extra bedroom and utility room, later a new dining room and lastly  a new kitchen as well as adding an office, master bedroom, playroom and lounge.

It is now an immaculate four double bedroom detached family home. The accommodation comprises a 23′ lounge, 26′ fitted ‘Cream’ kitchen/diner family room with integrated appliances, a further sitting room, utility room, ground floor cloakroom, family bathroom, master suite with bedroom, en-suite and study.

The property benefits from gas combination heating and UPVC double glazing. Externally there is a good size private mature enclosed garden together with driveway and garage.

So why are the Davies family selling?

“We have two children who have never lived anywhere else, one is starting University this year and the other is in his second year of A levels. So, both will have fled the Smithfield nest quite soon,” explained Andrew.

“And it has always been our desire to live by the sea so we are looking to move to the Gower area.”

Added Andrew: “The house in Pontardawe has been a great family home full of fantastic memories but we just feel it’s time to move on.”

2 Pen y Waun Cottages

Unique and charming cottage comes onto market

It’s hard to believe a home as tranquil and picturesque as 2 Pen y Waun Cottages could exist just a mile and a half from the M4 and a short drive from Swansea City Centre and other key locations including Morriston Hospital and Swansea University’s Bay Campus.

Set in pretty Felindre, the house has the added benefit of stunning reservoir walks nearby and a pub in the village – yet it feels as though it exists in its own rural idyll, with green fields all around, a pond and nearly an acre of gardens.

Sian O’Neill and her husband Hugh have helped raise ten grandchildren here, and it’s been a wonderful place for the children to play and explore. The house itself was originally a barn for the adjoining farmhouse and later became a row of miners’ cottages, before being converted into the four-bedroom family home it is today.

“It’s a wonderful home as it is but, there is potential to do so much with it,” says Sian. “We have space to add more bedrooms, and it could quite easily be converted into two properties, or into a B&B.”

In its present form, the house is a spacious and truly characterful family home that combines the charm of a cottage with the all luxury of space. From the large, light entrance hall to the vast main lounge, it really allows space to spread out and unwind. It’s also wonderful for entertaining.

“We’ve had some great parties here,” says Sian. “We can easily feed 15 in the lounge, and the garden makes it easy to hold bigger gatherings: we had our wedding reception here and Hugh, who was a member of Morriston Orpheus Choir, has hosted choir barbeques here. We have a lot of land for parking and in the evening it’s lovely to sit people around fires in the garden.”

Another huge bonus is that the property is so tranquil. A tall hedge separates it from the neighbouring house, meaning you feel entirely secluded, and the garden backs onto green fields.

“We’ve really enjoyed the peace and quiet,” says Sian. “We’ve also loved that it is such an interesting house – it has a lovely interior.”

The accommodation is highly flexible: as Hugh now has difficulty getting around, he has his own ground floor room and bathroom, and the first floor has a long walk-in attic running alongside the hallway which could easily be converted to add more bedrooms.

After spending a quarter of a century there, Sian and Hugh will be sad to leave, but the need to be closer to family is forcing the move.

“It’s been a perfect place to live, and I think it will appeal to a lot of people, from a multigenerational family to someone who wants to develop it or turn it into a business,” says Sian. “The lovely thing about it is that you have all the benefit and seclusion of living in the country but you have the city and excellent transport links nearby.”

Shorelands in Penmaen, Gower

Dawsons Auction lot: Shorelands in Penmaen, Gower

Here’s a sneak preview of one of Dawsons’ lots ahead of our next auction at the Marriott Hotel on Wednesday, October 4 at 3pm.

The video is of an impressive lot: Shorelands situated in Penmaen, Gower with a guide price of £450,000. The property, which is a three-bedroom detached, benefits from stunning views across from Three Cliffs Bay to Oxwich Bay.

Dawsons believe the true market value of the property is between £600,000 to £650,000.