Tag Archives: Dawsons Property

Dawsons aquisition of SA1 & Marina Properties

Leading Swansea estate agent announces acquisition of marina property firm

Dawsons Property has announced a merger with Marina & SA1 Properties.

The takeover sees two well established, local and trusted companies combining in a bid to enhance customer experience and other professional services to clients in the Maritime quarter.

The merger has been a seamless transition which sees the Marina & SA1 Property clients benefit from the thorough planning and cooperation of both teams from the very outset, and as the summer months move forward.

“What a great acquisition this has already proven to be, and we are already looking to the future and building what will be a special team and presence in the Marina for the exciting times ahead,” said Ricky Purdy, Director of Residential Lettings.

“The transition has been a smooth one, with our new clients at the forefront of our objectives.

“We hope to continue this process during the weeks ahead at several open evenings and meet-the-team events that we are to hold over the summer months.

“We know how important continuity is, and agent/client rapport, so meeting in person makes for a great start to our long term working relationships.”

The Marina & SA1 Properties will now display the Dawsons brand.

The Marina and SA1 staff along with Dawsons’ Marina staff, who have been with us since the opening day at the Marina six years ago, have already formed a formidable team focusing on customer service.

Having already established a strong presence in the Marina, supported by their four other rental offices elsewhere within Swansea and Llanelli, the Dawsons brand looks to establish itself further within the Marina in readiness for the continued developments both independent and those related to the University.

With the merger, coming over to Dawsons are Irene Williams and Delyth Evans.

Irene has extensive customer service and lettings and sales negotiation experience. She is knowledgeable about the local area and property values in Swansea. She is motivated to help you sell or rent your property as quickly as possible by providing a knowledge-based valuation together with a friendly and informative service.

Delyth provides bookkeeping and accounts support. She is the “go to” lady for people who have queries about your statements or rent payments and is providing invaluable back office support to the busy front office team.

CAPTION: Tim Kostromin (Dawsons Partner) shaking hands with Roger Blakeborough-Pownall (Director of Marina and SA1 Properties) and behind left to right are Ricky Purdy (Director of Dawsons Residential Lettings), Leon Atolagbe (Dawsons Senior Negotiator and Valuer), Laura Carver (Negotiator and Senior Administrator), Naomi Webborn (Residential Lettings Department Coordinator), Michelle Ireland (Negotiator), Irene Williams (Negotiator and Administrator) and Pauline Blakeborough-Pownall (Director of Marina and SA1 Properties).

Emma Bolton

Dawsons manager celebrating becoming Relocation Agent Specialist

Emma Bolton, the manager of Dawsons Branch in Mumbles, is celebrating after becoming an accredited Relocation Agent Specialist.

The accreditation was awarded by Relocation Agent Network (RAN) and is achieved by completing a comprehensive online training programme, The Importance of Service.

RAN is a national network of independent estate agents (of which Dawsons is a member), and introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Dawsons Senior Partner, Chris Hope said: “We take staff development very seriously and Emma’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set. Of course, having a Relocation Agent Specialist in the team is also great for our relocating customers.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service.

This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers.

For those relocating to Mumbles and Gower, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them.

The introduction of a Relocation Agent Specialist to the Dawsons team, ensures that this process is made even smoother.
Relocation Agent Network’s Managing Director, Richard Tucker said: “Selected by us as the best independent estate agent to represent the Network in Mumbles and Gower, Dawsons have proved themselves as the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

Dawsons auction: your chance to own grade two listed church

The former St Paul’s church in Plasmarl, Swansea goes under the hammer at Dawsons Property Auction on Wednesday June 14 at 15:00 in Swansea Marriott Hotel.

The Grade II listed building is expected to ignite a lot of interest as it is such an unusual property.

Dawsons Sales Negotiator Corey Ashford said: “It’s quite an unusual and quirky lot – not a lot of churches come up in the area. There’s a guide price of around £75,000 on this so it’s a good price bracket for a lot of potential buyers.

“The church probably dates back to the end of the 19th to early 20th century, and retains quite a lot of original materials including the organ, stone walls, suspended wooden flooring and the original roof.

“It has D1 planning permission which would allow a number of uses such as a day nursery, education or training centre or medical centre. Its grade II listing means it is of historical importance, so there are restrictions as to what you can do with the building externally and internally.

“Overall it’s a great lot with plenty of potential, and it will be interesting to see who buys it and what it becomes.”

The church is one of a huge range of properties being auctioned on June 14.

Burry Port Raft Race

Dawsons delight at being main sponsor of Burry Port Raft Race

Dawsons Property is delighted to be the main sponsor of the Burry Port Harbour Raft Race on Saturday, July 22.

The estate agency, which has one of its main branches in Llanelli, is heading up the event which is raising money not only for the Burry Port RNLI but also the Afia Banjul Football Academy in Gambia.

“We are absolutely thrilled to be sponsoring this event in Burry Port but we will also to be taking part in the raft race itself,” said Dawsons Senior Partner Chris Hope.

“Many of our staff are local to Burry Port so it was natural for us to support this fun and very worthy event which is going to be a great day for the family.

“The Llanelli and Burry Port areas are very important to our business and we cover right down to Carmarthen.”

burryportraftfb

Added Chris: “Why not come down and support the raft race in the beautiful harbour setting of Burry Port.”
You can enter a team made up of 4 to 10 adults, aged 16 years and over. Entry is £50 and each team is being asked to raise a minimum of £100 deposit.

All crews are required to design and build their own rafts and paddles using begged, borrowed but not stolen materials.

Awards are on offer including best dressed raft, last raft over the line and first to sink.

There will be food and drink available, live music and special guests: Cyril The Swan, Cochyn The Dragon (Scarlets mascot) and your favourite characters from The Party Factory. There will also be children’s inflatables there.

As well as Dawsons the event is also being sponsored by the Llanelli Star, JR Events & Catering, Burns Pet Nutrition and Burry Port Co-op.

CAPTION: Chris Hope, Senior Partner at Dawsons, with organisers Isabel and Craig Goodman and Burry Port RNLI crew members, officials, and fundraisers

(Ends)

Dawsons ValPal digital property valuation service

New house valuation tool proving hit with homeowners

A new digital property valuation service rolled out by Dawsons Estate Agent is proving a big hit with homeowners across the Swansea area.

The ValPal service on Dawsons’ website has only been live for the past couple of months but already it has had a 50 per cent conversion rate with regards new instructions.

The digital tool gives homeowners a free instant online valuation which is based on postcode and area. You can also get a lettings valuation to see what rental you can achieve for your rental property.

“We are delighted at the success so far, and how well received this service has been,” said Ricky Purdy, Dawsons Director of Residential Lettings.

“We knew it was something many people could benefit from and on average we are having a free valuation enquiry every three hours, with many, many market appraisals as a result. What has been fantastic to see is the number of properties now on the market that simply wouldn’t have been without this new service.”

Added Ricky: “We have had a number of clients underestimate the potential value of their home, so with this service providing an above expectation indication, and our physical valuation sporting this their free to make the dream move previously thought out of reach.”

A client who has used the service said: “What a great service it is, so easy and user-friendly. Having a free online valuation encouraged us to book a valuation and there’s been no looking back.”

L-R Donna Howell, Vivienne Jones, Kelly Israel, Tracy Hernandez and Rebekah Young

Leading estate agent announces five new appointments

Leading estate agent Dawsons is delighted to announce a raft of new appointments in its sales and lettings departments.

Five new staff have joined the Marina, Morriston and property management teams.

Both Vivienne Jones and Kelly Israel have joined the Marina branch.

Viv, the new office manager, comes with a wealth of knowledge in the property industry spanning 20 years. Previously she has worked in the new build industry, having managed numerous new developments for major ‘new homes’ builders and latterly in the second-hand market.

“Viv’s combined experience complements our busy Marina Branch in the second-hand market and our Land and New Homes Department,” said Joanne Summerfield-Talbot, Dawsons Director of Residential Sales.

Kelly joins Dawsons after an interesting career that has seen her work on the Jeremy Kyle and Jerry Springer shows.

“Kelly’s customer service skills and friendly, bubbly approach have made her the success she is today, having previously worked in hospitality. We wish both Viv and Kelly every success in their ventures,” added Joanne.

Tracy Hernandez joins the Marina team as a Saturday negotiator, using her engagement, enthusiasm and her personal experiences within the property market to great effect.

“Tracy’s customer service skills are already proving a great success with our Marina clients on both the rental and sales side of the business,” said Ricky Purdy, Dawsons’ Director of Residential Lettings.

Rebekah Young returns to the lettings industry after a short break away. She joins the Morriston branch to support the team at a very busy period in an area she is able to recall previously gained knowledge and experience.

Donna Howell joins the property management department as a property inspector.

“Donna has an eye for detail, and great customer service experience as a result of many years working with the public. Both of these skills to be utilised on a daily basis, along with her outgoing and very personable character which our clients find very important during this period of the rental cycle,” added Ricky.

As well as new staff Dawsons has taken delivery of some new fleet vehicles.

“Dawsons fleet is seen in and around Swansea every day we wanted an eye-catching design.  The array of colourful Fiat 500s that are seen out and about have now been joined by three new cars,” Naomi Webborn Residential Lettings Department Coordinator.

CAPTION: L-R Donna Howell, Vivienne Jones, Kelly Israel, Tracy Hernandez and Rebekah Young.

Dawsons Llanelli branch

Llanelli Office show how crucial being part of Relocation Agent Network is

Dawsons’ Llanelli Office is proving that being part of the Relocation Agent Network (RAN) is key to offering clients a full and efficient house buying/selling experience.

Over the past few days the Llanelli branch has dealt with four different requests from people moving from Barry, Lampeter, Neyland and Wiltshire looking to move to the Llanelli area.

As Dawsons are RAN accredited it allows them to work with agents across England, Scotland and Wales, providing an exclusive relocation referral service guiding their customers through the daunting task of moving to an unfamiliar location.

“Being part of the Relocation Agent Network is a huge advantage for us to provide customers with the ability to move in and out of the area,” said Angie Bastin, Manager of Dawsons’ Llanelli branch.

“I don’t think people realise in fact how many people move into and out of the area, but as we proved recently we do get a lot of RAN referals of serious buyers.”

A lady in Neyland who was looking to move to the Burry Port area was a case in point, because the people she hopes to buy from want to move to Cornwall and have used RAN to find a property in the south west.

“This was a perfect RAN example: a lady who wanted to move to this area buying off a couple who wanted to move to Cornwall.,” added Angie.

The success of the Llanelli branch ability to use the Relocation Network comes just after Sales Negotiator Joe Chiffi celebrated becoming an accredited Relocation Agent Specialist – the fifth member of the office to get accredited.

“We take staff development very seriously and Joe’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set,” said Chris Hope, Senior Partner at Dawsons.

“The recent stream of customers looking to move into the area from various locations proves how crucial it is to be part of RAN.”

CAPTION: L-R Joe Chiffi, Llanelli Office Manager Angie Bastin, Matthew Whitehead, Felicity Curtis and Emma Davies.

 

David Parton

Happy Dawsons customer praises local service having failed to sell via online platform

While they present themselves as a cheaper option, online estate agents cannot match the benefits of using a real local estate agent, according to one man who has tried both.

The happy Dawsons customer from Swansea originally placed his property with a well publicised online estate agent, before switching to Dawsons.

“I felt they had a good platform which made it easy to get feedback.  Also, we felt the house we were selling would do most of the work itself,” he said.

However, after two weeks of viewings, he started to doubt his choice.

“My wife and I were conducting the viewings and we were finding that some of the feedback we were getting related to things we had said during the viewings. While we were thinking these were very positive things, people were clearly thinking in a different way to us.”

He started to suspect that he and his wife were not well placed to handle the viewings and to answer potential buyers’ questions in the best way.

“It was making us think that maybe if we had local estate agents dealing with the viewings they would be better equipped to deal with those questions.”

Being keen to sell the house quickly, he put it on the market with Dawsons, and was immediately impressed by their proactive approach.

“Dawsons have a good presence in the area, and I was struck by how proactive they were: they will call people up to tell them they have something that might suit them, and they have a database of people looking to move to the area via the Relocation Agent Network.

“Their estate agents are well equipped to handle the viewing and answer any awkward questions, and I also think people generally feel a bit more relaxed viewing with an agent rather than the people who own the house.”

Just as he hoped, Dawsons secured a buyer very quickly and the sale progressed smoothly. He appreciated having easy, regular contact with Dawsons so that he could keep up to date with what was happening.

“I liked having that personal touch and it was good to have that local point of contact.”

In hindsight, he feels that the apparent cost savings of the online platform did not compare to the benefits of having a local agent on the case.

“The commission we paid Dawsons is a small percentage compared to what you get from the sale of the house so we were willing to take that hit to sell property – and they sold it very, very quickly.

“It’s a nice house in a good area so we were surprised we didn’t quickly get a buyer through the online platform. I think I underestimated the value of a local estate agent compared to an online platform.”

David Parton (pictured), branch manager for Dawsons, said that outperforming an online estate agent comes naturally for Dawsons.

“When the vendor described his issues with his experience to date and what he was looking for, we could clearly see we would be the ideal match for his needs,” he said.

“Our highly experienced Senior Negotiator/Valuer, who has spent 20 years with the company and lives in the area, carried out the market appraisal and clearly laid out what our strong team of 5 would do every step of the way, from ringing out to our database the same day to gain viewings, typing up the sale and progressing the sale up until exchange and completion.”

Although the vendor had paid an up front fee of several hundred pounds to the online estate agent, he could still appreciate that paying Dawsons’ fees, if they agreed a sale, would be well worth his while.

“We lined up six viewings within the first day, and the vendor appreciated the constructive feedback he received from us within 24 hours of them happening.”

Very quickly an offer was made which Dawsons negotiated and agreed the same day.

“Due to the complex nature of the chain and different dates required for different parties within the chain, it took a lot of my 14 years’ industry experience to progress the sale – even over the Christmas break which fell in the middle of it,” said David. “The vendor and I spoke almost daily on the run up to exchange of contracts and he commented at the time that it’s a good job we have a dedicated sales progressor within the team.

Dawsons finally completed the whole process and moved the vendor and his family to their new home.

“We are all thrilled to have been a part of and have enjoyed catch ups with him and his wife as we regularly bump into them within our local shopping area,” he said.