Angie Bastin and Matthew Whitehead from Dawsons Estates Agents’ Llanelli branch are the first property experts in Wales to become accredited Relocation Agent Specialists.
Awarded by Relocation Agent Network, the prestigious title is the result of comprehensive online training on the importance of customer service in today’s property market.
The programme, aptly named ‘The Importance of Service’, consists of three phrases of learning. This theoretical knowledge must then be converted into a practical skill set by delivering assistance to three relocating customers, which both Angie and Matthew passed with flying colours.
Lorraine Evans, Branch Manager at Dawsons’ Llanelli office, said, “We take staff development very seriously, and Angie and Matthew’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set. Of course, having a Relocation Agent Specialist in the team is also great for our relocating customers.”
Dawsons is currently celebrating 20 years of relocating homeowners to and from South Wales as a member of the national network of independent estate agents. The Relocation Agent Network introduced the training programme to ensure each of their members provides the highest customer service to those relocating around the UK.
Relocation Agent Network’s Managing Director, Richard Tucker, added, “Selected by us as the best independent estate agent to represent the Network in Llanelli, Dawsons has proved themselves as the area’s Local Expert. With the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”