Category Archives: Sales

Emma Bolton

Dawsons manager celebrating becoming Relocation Agent Specialist

Emma Bolton, the manager of Dawsons Branch in Mumbles, is celebrating after becoming an accredited Relocation Agent Specialist.

The accreditation was awarded by Relocation Agent Network (RAN) and is achieved by completing a comprehensive online training programme, The Importance of Service.

RAN is a national network of independent estate agents (of which Dawsons is a member), and introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Dawsons Senior Partner, Chris Hope said: “We take staff development very seriously and Emma’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set. Of course, having a Relocation Agent Specialist in the team is also great for our relocating customers.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service.

This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers.

For those relocating to Mumbles and Gower, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them.

The introduction of a Relocation Agent Specialist to the Dawsons team, ensures that this process is made even smoother.
Relocation Agent Network’s Managing Director, Richard Tucker said: “Selected by us as the best independent estate agent to represent the Network in Mumbles and Gower, Dawsons have proved themselves as the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

Dawsons auction: your chance to own grade two listed church

The former St Paul’s church in Plasmarl, Swansea goes under the hammer at Dawsons Property Auction on Wednesday June 14 at 15:00 in Swansea Marriott Hotel.

The Grade II listed building is expected to ignite a lot of interest as it is such an unusual property.

Dawsons Sales Negotiator Corey Ashford said: “It’s quite an unusual and quirky lot – not a lot of churches come up in the area. There’s a guide price of around £75,000 on this so it’s a good price bracket for a lot of potential buyers.

“The church probably dates back to the end of the 19th to early 20th century, and retains quite a lot of original materials including the organ, stone walls, suspended wooden flooring and the original roof.

“It has D1 planning permission which would allow a number of uses such as a day nursery, education or training centre or medical centre. Its grade II listing means it is of historical importance, so there are restrictions as to what you can do with the building externally and internally.

“Overall it’s a great lot with plenty of potential, and it will be interesting to see who buys it and what it becomes.”

The church is one of a huge range of properties being auctioned on June 14.

Medieval title up for grabs with sale of historic Gower Manor House

Ever fancied having your own medieval title of Lord of Lady of the Manor? Well, a very rare opportunity has arisen: the prestigious manorial title of the Lord and Lady of Horton.

The Manor House in Horton is now on the market and with it comes the legal right to the title which dates back to at least the early 1300s.

Fine & Country have the Manor House up for sale for £785,000, which includes the title and various other ancient rights.

“The Manor House is a very impressive property by itself but the fact that it comes with a title dating back to medieval times is a fantastic added extra,” said Emma Bolton, Branch Manager of Fine & Country in Mumbles.

“We have to stress that this is a genuine title and not one of those manufactured ones you can buy relatively cheaply on the internet.

“I’m sure there is going to be a lot of interest in this property because of the quirky nature of what is on offer here. This is, after all, an incredibly unique opportunity for the next owner of the beautiful Manor House to enjoy a title as well.”

Sea views from the Manor House in Horton
Sea views from the Manor House in Horton

And the manorial rights do not end with just a title. Also included in the sale are the maritime rights of wreck within the coastal boundaries of the Manor of Horton.

That means in legal terms that any wreck above low water mark, subject only to the Merchant Shipping (Registration etc) Act 1993 and the Merchant Shipping Act 1995. A wreck would include jetsam, flotsam, and anything that is derelict.

Swansea solicitor Edward Harris is an expert in medieval manorial rights which came to prominence during feudal times.

“In 40 years as a solicitor it is only the second manorial title like this that I have come across that comes with the sale of a property. This is something of a rarity,” admitted Edward.

“If say for instance David Jones takes the title he will be entitled to call himself David Jones, Lord of Horton, but unfortunately it would not entitle him to a place in the House of Lords and it is not a hereditary title.”

“This title would be worth something between £20,000-30,000 which is reflected in the total price of the property. You can buy some less impressive title for a few thousand pounds but this one, which is reflected in its price, has good history and good provenance.”

Apart from the title one of the big selling points of the Manor House, which is situated right in the middle of Horton, is its elevated position commanding beautiful views across the Bristol Channel.

The property itself consists of four bedrooms, two of them ensuite, a total of three bathrooms upstairs, while the ground floor comprises an entrance hallway featuring wooden flooring and open fireplace. There is also a light and open lounge dining room with the kitchen set off from the area.

Externally, the property offers a patio area with lawned gardens, mature trees and flowering shrub. There are various out buildings including a garage and there is driveway parking for approximately three cars.

 

 

 

 

Dawsons ValPal digital property valuation service

New house valuation tool proving hit with homeowners

A new digital property valuation service rolled out by Dawsons Estate Agent is proving a big hit with homeowners across the Swansea area.

The ValPal service on Dawsons’ website has only been live for the past couple of months but already it has had a 50 per cent conversion rate with regards new instructions.

The digital tool gives homeowners a free instant online valuation which is based on postcode and area. You can also get a lettings valuation to see what rental you can achieve for your rental property.

“We are delighted at the success so far, and how well received this service has been,” said Ricky Purdy, Dawsons Director of Residential Lettings.

“We knew it was something many people could benefit from and on average we are having a free valuation enquiry every three hours, with many, many market appraisals as a result. What has been fantastic to see is the number of properties now on the market that simply wouldn’t have been without this new service.”

Added Ricky: “We have had a number of clients underestimate the potential value of their home, so with this service providing an above expectation indication, and our physical valuation sporting this their free to make the dream move previously thought out of reach.”

A client who has used the service said: “What a great service it is, so easy and user-friendly. Having a free online valuation encouraged us to book a valuation and there’s been no looking back.”

L-R Donna Howell, Vivienne Jones, Kelly Israel, Tracy Hernandez and Rebekah Young

Leading estate agent announces five new appointments

Leading estate agent Dawsons is delighted to announce a raft of new appointments in its sales and lettings departments.

Five new staff have joined the Marina, Morriston and property management teams.

Both Vivienne Jones and Kelly Israel have joined the Marina branch.

Viv, the new office manager, comes with a wealth of knowledge in the property industry spanning 20 years. Previously she has worked in the new build industry, having managed numerous new developments for major ‘new homes’ builders and latterly in the second-hand market.

“Viv’s combined experience complements our busy Marina Branch in the second-hand market and our Land and New Homes Department,” said Joanne Summerfield-Talbot, Dawsons Director of Residential Sales.

Kelly joins Dawsons after an interesting career that has seen her work on the Jeremy Kyle and Jerry Springer shows.

“Kelly’s customer service skills and friendly, bubbly approach have made her the success she is today, having previously worked in hospitality. We wish both Viv and Kelly every success in their ventures,” added Joanne.

Tracy Hernandez joins the Marina team as a Saturday negotiator, using her engagement, enthusiasm and her personal experiences within the property market to great effect.

“Tracy’s customer service skills are already proving a great success with our Marina clients on both the rental and sales side of the business,” said Ricky Purdy, Dawsons’ Director of Residential Lettings.

Rebekah Young returns to the lettings industry after a short break away. She joins the Morriston branch to support the team at a very busy period in an area she is able to recall previously gained knowledge and experience.

Donna Howell joins the property management department as a property inspector.

“Donna has an eye for detail, and great customer service experience as a result of many years working with the public. Both of these skills to be utilised on a daily basis, along with her outgoing and very personable character which our clients find very important during this period of the rental cycle,” added Ricky.

As well as new staff Dawsons has taken delivery of some new fleet vehicles.

“Dawsons fleet is seen in and around Swansea every day we wanted an eye-catching design.  The array of colourful Fiat 500s that are seen out and about have now been joined by three new cars,” Naomi Webborn Residential Lettings Department Coordinator.

CAPTION: L-R Donna Howell, Vivienne Jones, Kelly Israel, Tracy Hernandez and Rebekah Young.

Dawsons Llanelli branch

Llanelli Office show how crucial being part of Relocation Agent Network is

Dawsons’ Llanelli Office is proving that being part of the Relocation Agent Network (RAN) is key to offering clients a full and efficient house buying/selling experience.

Over the past few days the Llanelli branch has dealt with four different requests from people moving from Barry, Lampeter, Neyland and Wiltshire looking to move to the Llanelli area.

As Dawsons are RAN accredited it allows them to work with agents across England, Scotland and Wales, providing an exclusive relocation referral service guiding their customers through the daunting task of moving to an unfamiliar location.

“Being part of the Relocation Agent Network is a huge advantage for us to provide customers with the ability to move in and out of the area,” said Angie Bastin, Manager of Dawsons’ Llanelli branch.

“I don’t think people realise in fact how many people move into and out of the area, but as we proved recently we do get a lot of RAN referals of serious buyers.”

A lady in Neyland who was looking to move to the Burry Port area was a case in point, because the people she hopes to buy from want to move to Cornwall and have used RAN to find a property in the south west.

“This was a perfect RAN example: a lady who wanted to move to this area buying off a couple who wanted to move to Cornwall.,” added Angie.

The success of the Llanelli branch ability to use the Relocation Network comes just after Sales Negotiator Joe Chiffi celebrated becoming an accredited Relocation Agent Specialist – the fifth member of the office to get accredited.

“We take staff development very seriously and Joe’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set,” said Chris Hope, Senior Partner at Dawsons.

“The recent stream of customers looking to move into the area from various locations proves how crucial it is to be part of RAN.”

CAPTION: L-R Joe Chiffi, Llanelli Office Manager Angie Bastin, Matthew Whitehead, Felicity Curtis and Emma Davies.

 

David Parton

Happy Dawsons customer praises local service having failed to sell via online platform

While they present themselves as a cheaper option, online estate agents cannot match the benefits of using a real local estate agent, according to one man who has tried both.

The happy Dawsons customer from Swansea originally placed his property with a well publicised online estate agent, before switching to Dawsons.

“I felt they had a good platform which made it easy to get feedback.  Also, we felt the house we were selling would do most of the work itself,” he said.

However, after two weeks of viewings, he started to doubt his choice.

“My wife and I were conducting the viewings and we were finding that some of the feedback we were getting related to things we had said during the viewings. While we were thinking these were very positive things, people were clearly thinking in a different way to us.”

He started to suspect that he and his wife were not well placed to handle the viewings and to answer potential buyers’ questions in the best way.

“It was making us think that maybe if we had local estate agents dealing with the viewings they would be better equipped to deal with those questions.”

Being keen to sell the house quickly, he put it on the market with Dawsons, and was immediately impressed by their proactive approach.

“Dawsons have a good presence in the area, and I was struck by how proactive they were: they will call people up to tell them they have something that might suit them, and they have a database of people looking to move to the area via the Relocation Agent Network.

“Their estate agents are well equipped to handle the viewing and answer any awkward questions, and I also think people generally feel a bit more relaxed viewing with an agent rather than the people who own the house.”

Just as he hoped, Dawsons secured a buyer very quickly and the sale progressed smoothly. He appreciated having easy, regular contact with Dawsons so that he could keep up to date with what was happening.

“I liked having that personal touch and it was good to have that local point of contact.”

In hindsight, he feels that the apparent cost savings of the online platform did not compare to the benefits of having a local agent on the case.

“The commission we paid Dawsons is a small percentage compared to what you get from the sale of the house so we were willing to take that hit to sell property – and they sold it very, very quickly.

“It’s a nice house in a good area so we were surprised we didn’t quickly get a buyer through the online platform. I think I underestimated the value of a local estate agent compared to an online platform.”

David Parton (pictured), branch manager for Dawsons, said that outperforming an online estate agent comes naturally for Dawsons.

“When the vendor described his issues with his experience to date and what he was looking for, we could clearly see we would be the ideal match for his needs,” he said.

“Our highly experienced Senior Negotiator/Valuer, who has spent 20 years with the company and lives in the area, carried out the market appraisal and clearly laid out what our strong team of 5 would do every step of the way, from ringing out to our database the same day to gain viewings, typing up the sale and progressing the sale up until exchange and completion.”

Although the vendor had paid an up front fee of several hundred pounds to the online estate agent, he could still appreciate that paying Dawsons’ fees, if they agreed a sale, would be well worth his while.

“We lined up six viewings within the first day, and the vendor appreciated the constructive feedback he received from us within 24 hours of them happening.”

Very quickly an offer was made which Dawsons negotiated and agreed the same day.

“Due to the complex nature of the chain and different dates required for different parties within the chain, it took a lot of my 14 years’ industry experience to progress the sale – even over the Christmas break which fell in the middle of it,” said David. “The vendor and I spoke almost daily on the run up to exchange of contracts and he commented at the time that it’s a good job we have a dedicated sales progressor within the team.

Dawsons finally completed the whole process and moved the vendor and his family to their new home.

“We are all thrilled to have been a part of and have enjoyed catch ups with him and his wife as we regularly bump into them within our local shopping area,” he said.

 

 

Dawsons SA1 property

Dawsons’ impressive housing stock within Wales’ most desirable postcodes

Swansea boasts some of the most desirable postcodes in Wales to live. In fact, three of those postcodes appear in a new list of the top 10 postcodes in Wales.

Dawsons is proud to be offering some very desirable properties from within those three postcodes – SA1, which ranks as the third top postcode in Wales; SA5, which is ranked as the fourth top postcode in Wales, and SA6, which is ranked as the 10th.

The survey, carried out by the Centre for Economics and Business Research (CEBR) on behalf of Royal Mail, found that those three postcodes scored well on such factors as quality of schools, access to green spaces, good employment prospects, working hours, affordable housing and average commuting times.

In particular, Dawsons has some much sought after sales and letting properties within the SA1 postcode, which comes third in the survey behind the Vale of Glamorgan and Cardiff Central.

“We have an impressive portfolio of both sales and rental property across the city but we do have some fine examples within those top-rated postcodes and specifically within SA1,” said Chris Hope, Senior Partner at Dawsons.

For example, Dawsons have a particularly impressive apartment in the Meridian Tower which is up for let at £1,500 per month and another apartment in St Christopher’s Court, for sale at £259,950.

Meridian Tower, Trawler Road, Swansea, SA1 1JW

(Under Offer £1,500 PCM)

This is a luxury two-bedroom apartment situated on the 17th floor with stunning views over Swansea Bay.

The apartment (pictured at the top) comprises of open plan lounge/diner, fitted kitchen, en-suite to master bedroom, walk-in wardrobe and family bathroom. It benefits from underground parking, lift access and being set close to the city centre.

St Christopher’s Court, Swansea, Swansea, West Glamorgan, SA1 1UA

(For Sale £259,950)

This is a two-bedroom property on the first floor offering views of Swansea Bay.

The apartment consists of a master bedroom with en-suite and Juliet balcony, an open plan living/dining room with a sit pout balcony. It also has a fitted kitchen with integrated appliances. It includes a family bathroom and allocated parking.

Here are the Top 10 postcodes in Wales:

  1. CF63, Barry, Vale of Glamorgan.
  2. CF24, Cardiff Central.
  3. SA1, Swansea.
  4. SA5, Swansea.
  5. SA72, Pembroke Dock.
  6. CF3, Cardiff South.
  7. CF62, Barry, Vale of Glamorgan
  8. CF5, Cardiff West.
  9. CF11, Cardiff Central.
  10. SA6, Morriston, Swansea.

 

Tips on selling your house

Top 10 Key Tips on Selling your Home

It is that time when people start considering putting their house on the market – new year, new house. The process of selling your house may begin with appointing a reputable agent, but after that there is plenty you can do to help not only secure a speedy sale, but also to fetch the best possible price.

A key element is how you prepare your house for viewings. This is sometimes called “staging” but it is vital if you are looking for your property to be sold in good time.

Here are our top 10 tips:

  1. First impressions – ‘Kerb appeal’ is one of the most important aspects of selling your home. It is crucial how the property looks for ‘first impressions’. It means having neat front lawns, clean guttering, clean windows, and making sure there are no rogue rubbish/bin bags hanging around.
  2. Give your home a bit of a makeover. For instance, give the walls a fresh lick of paint (preferably neutral) to give the impression of a bigger, lighter room. It will also appeal to the potential buyer because they won’t have to decorate themselves.
  3. Tidy up and remove excess items that might give the impression of cluttering. You may want to remove any large bits of furniture (such as a clunky wardrobe) in order to make a room look bigger.
  4. Repairs – it’s important to repair that cracked window pane or tile. Make sure all your light bulbs are working and that kitchen cupboard isn’t hanging off.
  5. Clean and repair– repair that discoloured tile grout, remove limescale, dust those cobwebs on the ceiling and buy some quality air freshener.
  6. Tidy up the garden – weed the patio, trim that out of control hedge and cut the grass. Basically make the garden look manageable.
  7. Give your kitchen a makeover – the kitchen is the most valuable room in a house. Upgrading cabinets and work tops might appear expensive but can be worth it in the long run. Also, declutter work surfaces and remove bulky appliances.
  8. Make the house feel light and airy – wall mirrors make a room look much bigger and lighter, especially in smaller rooms or hallways. Clean windows inside and out, and ensure that you have lamps on in any dark corners.
  9. Get a reputable agent to show potential buyers round – it’s their job to know what things to say, what to highlight and what to downplay. They are also effective at answering those tricky questions about the noisy neighbours.
  10. Bad smells are the single biggest turn off for prospective buyers. Make sure you clear/unblock drains, wash bins, open windows, and get rid of cooking smells from the kitchen. Plants and flowers bring colour, life and light to a room and smell wonderful.