Category Archives: Staff

Dawsons' Safe As Houses campaign to keep children safe during the Airshow

Estate agent sponsors special ‘Safe as Houses’ scheme to keep children safe at Wales Airshow 2018

Dawsons estate agents are sponsoring special wristbands to keep children safe at this year’s Airshow based on the Swansea sea front.

In a campaign named ‘Safe as Houses’, Dawsons’ wristbands will be handed out by Swansea Council officials to 1,000s of children attending the event over the weekend.

With more than 250,000 visitors expected to gather on Swansea’s promenade and waterfront for the action-packed weekend of June 30 and July 1, Dawsons felt it important to support the wristband campaign.

“We are delighted to be sponsoring a campaign that will help to keep safe all those children who will be visiting the Airshow on the Saturday and Sunday,” said Dawsons’ Senior Partner Chris Hope.

“The weekend is a fun-filled, family affair and anything we can do to keep children safe and eliminate any worries for parents then all the better.”

On entering the event a wristband will be given to each child can be collected from various information points, the park and ride drop off location or our car parks staff. The parents’ mobile number will be written on the back of the wristband before being put on the child’s wrist.

Losing a child, even for a few moments, can be very distressing and the Tag Your Tots scheme can help reassure and get help fast. Parents are being advised it they lose a child or need to report an incident to look for the nearest steward who will talk directly to the security and events team via radio.

Added Chris: “The Airshow just gets bigger and better and showcases Swansea at its best and we are delighted to be associated with it especially as this year the even takes on extra significance as it is celebrating both the RAF’s 100th anniversary and the Army commemorating the 100th anniversary of the end of World War One.”

Councillor Robert Francis-Davies, Swansea Council’s Cabinet Member for Investment, Regeneration & Tourism, said: “We are delighted that a Company with such local recognition and familiarity as Dawsons Estate Agents have decided to become a sponsoring partner for the Wales Airshow 2018.  The Wales Airshow is Wales’ largest, free event for the public to enjoy.

“The show attracts record numbers of visitors to the area, with children’s safety being of paramount importance throughout the weekend. With Dawsons’ contribution, we can effectively manage the number of families with children at the event, allowing everyone to relax and enjoy this fantastic two-day spectacle.”

The Airshow has grown in popularity from 75,000 visitors in 2009 to an audience of 250,000 last year and even more people are expected this year.

Full details about the event, road closures and other information is available at walesairshow.co.uk.

PICTURE: Swansea Uplands RFC Under 7s interrupted their training session on the beach to show off the bright orange wristbands that will be used during the Airshow

Simon McClaren

Simon celebrating after becoming accredited Relocation Agent Specialist

Simon McLaren, from Dawsons branch in Gorseinon, is celebrating after becoming an accredited Relocation Agent Specialist.

The accreditation was awarded by Relocation Agent Network and is achieved by completing a comprehensive online training programme, The Importance of Service.

A national network of independent estate agents (of which Dawsons is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Chris Hope, Dawsons’ Senior Partner, said: “We take staff development very seriously and Simon’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set.

“Of course, having a Relocation Agent Specialist in the team is also great for our relocating customers.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service.

This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Gorseinon, Dawsons guides their customers through the daunting task of moving to an unfamiliar location.

This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. The introduction of a Relocation Agent Specialist to the Dawsons team, ensures that this process is made even smoother.

Relocation Agent Network’s Managing Director, Richard Tucker said: “Selected by us as the best independent estate agent to represent the Network in Gorseinon, Dawsons have proved themselves as the area’s Local Expert.

“So, with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

 

 

L-R Naomi Webborn, Dawsons’ Lettings Department Coordinator, Chris Hope, Dawsons’ Senior Partner, and volunteers at Swansea Foodbank at City Church in Dyfatty.

Dawsons supporting national food collection campaign

Dawsons Property is supporting a week-long campaign to collect items for Swansea Foodbank next month.

The special collection, which is part of Relocation Agent Network’s national fundraising event called #OneThousandItemsofFood, will take place between June 14 and 21 in conjunction with the Trussell Trust.

During the week there will be collection points in all of Dawsons’ branches across Swansea & Llanelli with special bins to be provided by their Dawsons’ reward card partner Exall & Jones.

The foodbank has become part of the social landscape of society with one in five people living below the poverty line in the UK.

Chris Hope with Kristina Williams of Swansea Foodbank
Chris Hope with Kristina Williams of Swansea Foodbank

“We are very grateful to Dawsons to their commitment to this food collection campaign,” said Kristina Williams, Assistant Manager at Swansea Foodbank.

“We tend to have a lot of contributions around Christmas time and harvest festival, but contributions tend to tail off a bit during the spring and summer so Dawsons’ commitment is both timely and welcome.”

Swansea Foodbank, which provides emergency food and support to local people in crisis, is open in several locations around the city on different days and times.

Swansea Foodbank is part of the Trussell Trust’s national foodbank network and is supported by churches across the city to help people in times of crisis.

Swansea Foodbank volunteers
Swansea Foodbank volunteers

Dawsons is asking customers and staff to donate two items each of non-perishable food such as tins and packet food.

Chris Hope, Senior Partner at Dawsons, said: “We are absolutely delighted to be part of this campaign as part of the Relocation Agent Network which is running #OneThousandItemsofFood throughout the UK.

Unfortunately, we live in times when foodbanks have become a necessity for a part of our society, so we are determined to make this campaign as successful as possible, therefore all our branches will be collecting items between June 14 and 21.”

To find your local foodbank visit www.trusselltrust.org. Find out what supplies they are currently in need of and what items they have enough of.  Foodbanks also accept essential non-food items such as toiletries and hygiene products. They also accept clothes and toys.

 

Natalie Dare

Natalie celebrating after becoming a Relocation Agent Specialist

Natalie Dare from Dawsons’ branch in Sketty is celebrating after becoming an accredited Relocation Agent Specialist.

The accreditation was awarded by Relocation Agent Network (RAN) and is achieved by completing a comprehensive online training programme, The Importance of Service.

A national network of independent estate agents (of which Dawsons is a member), RAN introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Dawsons’ Senor Partner, Chris Hope said: “We take staff development very seriously and Natalie’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set.

“Of course, having a Relocation Agent Specialist in the team is also great for our relocating customers.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Sketty, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. The introduction of a Relocation Agent Specialist to the Dawsons team, ensures that this process is made even smoother.

Relocation Agent Network’s Managing Director, Richard Tucker said: “Selected by us as the best independent estate agent to represent the Network in Sketty, Dawsons have proved themselves as the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

June Williams, Gorseinon office manager

Dawsons office manager receives annual assessment by Estate Agency Network

June Williams,  from Dawsons branch in Gorseinon, has been assessed as their company’s Relocation Agent Specialist.

The 2018 assessment was awarded by Relocation Agent Network (RAN) following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Gorseinon area.

June  first qualified as a Relocation Agent Specialist in May 2016 by completing Relocation Agent Network’s  a comprehensive online training programme, The Importance of Service.

A national network of leading estate agents (of which Dawsons is a member), RAN introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Dawsons’ Senior Partner,  Chris Hope said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.

“We’re so proud that June’s performance has been assessed this year and it’s a great example of the continual development we invest in, here at Dawsons.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, RAN members provide an exclusive relocation referral service to customers. For those relocating to Gorseinon, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist, June ensures that this process is made even smoother.

RAN’s Managing Director, Richard Tucker said: “To be recognised for their performance this year as a Relocation Agent Specialist is a great achievement. Well done to June. Selected by us to represent the Network in Gorseinon, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

Angie Bastin, Llanelli Branch Manager

Llanelli branch manager Angie assessed as Relocation Agent Specialist

Angie Bastin from Dawsons  in Llanelli has been assessed as their company’s Relocation Agent Specialist.

The 2018 assessment was awarded by Relocation Agent Network following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Llanelli area.

Angie Bastin, who is branch manager at Llanelli, first qualified as a Relocation Agent Specialist in May 2014 by completing Relocation Agent Network’s  a comprehensive online training programme, The Importance of Service.

A national network of leading estate agents (of which Dawsons is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

Chris Hope, Dawsons’ Senior Partner, said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.

“We’re so proud that Angie’s performance has been assessed this year and it’s a great example of the continual development we invest in, here at Dawsons.”

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Llanelli, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist, Dawsons  ensures that this process is made even smoother.

Relocation Agent Network’s Managing Director, Richard Tucker said: “To be recognised for their performance this year as a Relocation Agent Specialist is a great achievement. Well done to Angie.

“Selected by us to represent the Network in Llanelli, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

Dawsons trio receive advanced RAN status

Dawsons trio receive advanced status as Relocation Agent Network specialists

Matthew Whitehead, Davina Rowlands and Joe Chiffi from Dawsons have received an ‘Advanced’ assessment as their company’s Relocation Agent Specialist (RAN).

The 2018 assessment was awarded by RAN. It is achieved by going above and beyond in the relocation services individuals provide to relocating families moving either from or to the Llanelli area as assessed by Relocation Agent Network based on performance results .

Only 10% of Relocation Agent Specialists from RAN across England, Scotland and Wales have received the ‘Advanced’ award.

Matthew and Joe, from Llanelli  branch, and Davina, from Killay branch, first qualified as Relocation Agent Specialists by completing Relocation Agent Network’s  comprehensive online training programme, The Importance of Service. A national network of leading estate agents (of which Dawsons is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

Dawsons’ Senior Director Chris Hope said: “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way.

“We’re so proud that Matthews, Davina and Joe’s performance has been assessed this year, resulting in them achieving the ‘Advanced’ award and it’s a great example of the continual development we invest in, here at Dawsons.”

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service.

This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK.

Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Llanelli, Dawsons guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist, Matthew ensures that this process is made even smoother.

Relocation Agent Network’s Managing Director, Richard Tucker said: “Congratulations to Matthew, Davina and Joe. To be recognised for their performance this year and receive our ‘Advanced’ assessment is truly a fantastic achievement, with only a handful of people across the Network making the grade.

“Selected by us to represent the Network in Llanelli, Dawsons has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”

CAPTION: L-R Matthew Whitehead, Davina Rowlands and Joe Chiffi

Dawsons' Llanelli office 2018

Dawsons’ branch celebrating an eventful 10 years in Llanelli

Dawsons is celebrating after being part of the Llanelli business scene for the past decade.

And it has been an eventful 10 years that has seen the estate agent’s staff levels in the Murray Street branch double as business has grown in the area both regards sales and lettings.

Dawsons prides itself that it employs local staff, some who are Welsh speaking, who know the area like the back of their hands.

Dawsons' Llanelli office 10 years ago
Dawsons’ Llanelli office 10 years ago (Lorraine Evans, first left, and Julie Long, second from right)

Just to show how much has changed in a decade since the branch opened Dawsons has produced then and now pictures.

There is one staff member – Julie Long – who figures in both pictures spanning the 10 years.

“It seems remarkable that Dawsons has had a branch in Llanelli for 10 years – how time has flown,” said Julie.

“I was there when it all started 10 years ago and it is great how the team has expanded in that time, showing what an impact Dawsons has had locally.

“Dawsons is now a real part of the business community in the Llanelli area and that goes to show in how we support and sponsor local events such as the Burry Port Raft Race.”

Also in the original picture is Lorraine Evans, who is now managing the busy sales office in Swansea.

Not only has the staff expanded but the Llanelli office has enjoyed a special makeover to mark its anniversary.

MAIN PICTURE: L-R Angie Bastin, Matthew Whitehead, Joe Chiffi, Ian Stevenson, Caroline Pritchard, Sam Partner, Jo Roberts, Aimee Jones and Julie Long.

Relocation Agent Network

Dawsons delighted to be shortlisted for Relocation Agent Network award

Dawsons is pleased to announce they have been shortlisted by Relocation Agent Network, a national network of selected estate agents, for the 2017 Best Agent South Wales Region Award.

The winner will be announced at a gala awards dinner held at London’s Park Plaza Riverbank Hotel, on Friday, November 17 hosted by comedian and TV presenter Sue Perkins.

Dawsons’ Senior Partner Chris Hope said: “We are so proud to be shortlisted for this year’s Relocation Agent Network’s Best Agent Regional Award. It really does highlight the effort, commitment and enthusiasm demonstrated by our team here at Dawsons.”

Relocation Agent Network’s 2017 Best Agent South Wales Region Award is an annual prize for the agent that has consistently made the best overall contribution to the Network throughout the year and offers nominees the chance to become the Network’s ‘Best Network Agent in the South Wales Region’.

To reach this stage of the award programme, agents must demonstrate excellent customer service, innovative business initiatives and a commitment to the Relocation Agent Network principles.

Richard Tucker, Relocation Agent Network’s Managing Director said: “Our Best Agent Regional Awards recognise those agents that go above and beyond when it comes to customer service and business innovation and network participation. Congratulations to Dawsons for their well-deserved nomination.”

 

Dawsons launch reward card

Dawsons links up with local companies to reward customers and staff

Dawsons is delighted to announce the launch of its new customer and staff reward card on October 6th.

The reward cards will provide discount and offers to new customers and all staff at the local property agent – the first of its kind in the industry here in Swansea.

“We wanted to provide our customers with something a little different when collecting the keys for their new property and likewise to give our staff a little extra reward for all their hard work,” said Ricky Purdy, Dawsons’ Director of Lettings.

“So we approached several other likeminded and locally-owned companies to provide customer discount upon representation of the new card at no cost to the cardholder.”

The card can be used in local companies such as: Exall & Jones, The Yankee Shop & Candles & Co., The Optimist, 57 Barbers, Mr Jones of Mumbles, ND John Wine Merchants, Café Play, The Rose Indianne, and The Clothes Clinic and many others soon to be confirmed.

This companies on the card offer a wide range of services and will help to make life that little bit more enjoyable for Dawsons’ customers and staff.  From clothes to café’s, DIY and candles for your home to food and wine, the Dawsons reward card has something for everyone.

Senior Partner at Dawsons, Chris Hope said: ‘We are delighted to be affiliated with such companies, supporting each other in keeping business local and being able to offer both ours and affiliated company staff a little thank you for their loyalty.

“We look forward to seeing the reward card grow introducing further local companies and offers to provide the customers and staff with even more choice.’ Says Chris Hope of Dawsons.)

CAPTION Tom Hole (Exall & Jones), Ricky Purdy (Dawsons), Adrian Evans (Café Play), Naomi Webborn (Dawsons), Callum and Darren Thomas (57 Barbers), Geraint Davies (ND John), Catherine Williams (The Yankee Candle Shop and Candles & Co) Lucy Hole (The Optimist).